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orange payg

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iashem
iashem Posts: 171 Forumite
in Mobiles
i just bought this phone yesterday http://www.tesco.com/direct/orange-hollywood-black-includes-10-top-up/293-9398.prd?pageLevel=&skuId=293-9398 the phone was activated quickly and customer service told me the free credit would take upto 24 hours to credit to my account, fair enough however i just got of the phone to customer service to ask where my credit was and they told me they dont recognise my sim number or imei, i was told they would escalate this and would be informed when sorted. What i dont understand is i have put £5 of credit on the phone and i can make/receive calls are orange fobbing me off?

Comments

  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    It's weekend so probably waiting for systems to be updated I would imagine
    It's not just about the money
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