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Virgin Broadband, not so hot.

anotherbaldrick
anotherbaldrick Posts: 2,335 Forumite
edited 27 January 2013 at 3:01PM in Broadband & internet access
I thought when I moved into my new property and opted to have Virgin cable 32 Mb installed that I would be flying. It has not really lived up to expectation. It appears to me that the system is overloaded and that at peak periods it really does not work at all, ie; this morning , OK Andy was playing in his final but I would have expected to get some sort of service.
I have previously phoned Rich's command centre and complained and they seem to shake a few things and it works for a while but after a month or so it drifts away and connectivity gets more and more problematic. Methinks time for another call to 150 but there are many times I wish I was still with my previous 8 Mb BT line.
You scullion! You rampallian! You fustilarian! I’ll tickle your catastrophe (Henry IV part 2)

Comments

  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Are you sure you are not just being traffic managed?
    What speeds are you getting?
    No free lunch, and no free laptop ;)
  • macman wrote: »
    Are you sure you are not just being traffic managed?
    What speeds are you getting?


    Down to 30 Kb max at present 125 Kb
    You scullion! You rampallian! You fustilarian! I’ll tickle your catastrophe (Henry IV part 2)
  • visidigi
    visidigi Posts: 6,726 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Cable or National?
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    OP has already stated cable.
    No free lunch, and no free laptop ;)
  • visidigi
    visidigi Posts: 6,726 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    macman wrote: »
    OP has already stated cable.

    At a non-existent 32mb service ;)
  • visidigi wrote: »
    At a non-existent 32mb service ;)

    I have to apologise to Virgin , The problem was finally diagnosed, Internet Explorer having got it's nickers in a twist .
    Reset to defaults and I am flying. (31387kbps).
    You scullion! You rampallian! You fustilarian! I’ll tickle your catastrophe (Henry IV part 2)
  • banger9365
    banger9365 Posts: 1,702 Forumite
    Part of the Furniture Combo Breaker
    apologise to Virgin thats one thing you should never do even if your wrong
    there or their,one day i might us the right one ,until then tuff

  • jb66
    jb66 Posts: 1,705 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    banger9365 wrote: »
    apologise to Virgin thats one thing you should never do even if your wrong

    why? aplolgising is exactly what you do when you slate a company when its a pc that is faulty
This discussion has been closed.
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