Orange mobile contract

Ziggazee

I recently took out a new contract with Orange (for my 15 year old son). The plan includes 500mb of internet data. He used about 8mb the first night he got the phone (to set up his apps, etc) and has now connected to the home internet so hasn't had to use anymore of his data.

He's just told me that he's checked his useage online and it tells him that he is being charged £24 for that first 8mb of data :eek:

I obviously can't ring Orange and check on it now, but can anyone shed any light on it??

sdduk

Its not your first months bill is it?
i can't see it being for data use if you have 500mb
Are you shore you have internet on your contract
May be get your son to log-in to the account and have a look for your self.

Ziggazee

Definitely have internet on the contract. I set it up and it's in my name. I have the paperwork in front of me. 100 minutes, unlimited texts and 500mb broadband for £20.20 a month. Guess I'll just have to ring them in the morning.

balletshoes

have you looked at the online account ziggazee? I have an online contract account with Orange, which includes internet allowance, and I find it very easy to read. Have a look yourself, see what it says. Maybe its the first bill, and its slightly higher than it would normally be per month because of the date you have the direct debit taken out?

grumbler

Ziggazee wrote: »

He's just told me that he's checked his useage online and it tells him that he is being charged £24 for that first 8mb of data :eek:

Have a look yourself. Most likely he just misunderstood something. Even out-of-plan mobile internet has to cost £1 per day.

mysterywoman10

Serves you right for letting him set it up! And in your name too!

Good grief

Earthworm

This isn't an iPhone 4 is it? It may have updated to iOS6 over 3G.

grumbler

mysterywoman10 wrote: »

Serves you right for letting him set it up! And in your name too!

Good grief

Does it make you to feel better to resurrect a more than a month old tread only for making this pointless comment?

Earthworm

grumbler wrote: »

Does it makes you to feel better to resurrect a more than a month old tread only for making this pointless comment?

Now I feel silly for not spotting that!