EE - change of terms?

Heavenly

Hoping someone can help me!

I signed up to EE in November and received the box early December. It says on the box not to connect the modem until they've sent a letter saying it can be connected (I'm sure they were supposed to send one out for the phoneline being activated too?).

Anyway, never received a letter. Decided to go ahead and connect the box anyway and logged into my EE account which said it had been activated on 7th December (glad I didn't wait until now as i've already had 2 lots of broadband/phone line payments taken out the bank!).

When I signed up over the phone I was told I was signing up for Unlimited broadband. However I received a letter yesterday welcoming me to EE and told that I've only got unlimited until 31st March :mad: I then revert to a 20GB limit for which I'll be charged £5 a month if I go over it.

Looking at the small print over the page, I am only allowed to go over the 20GB limit TWICE in 6 months then they're going to put me on a higher price plan.

Now I've scoured the terms and conditions (as I did before signing up) on the site and I can't see any mention of Unlimited having a deadline nor that the 20GB limit has a limit of 2 before reverting to a higher price plan. Nor can I find any mention of what this higher price plan would be.

Is this allowed?! They seem to making it up as they go along and I would have reconsidered signing up to them if I'd known this! But of course, thanks to them waiting 2 months before sending this information out I'm outside the cooling off period to cancel without charge.

These are all the terms I can find. I'm on the Standard Off Peak Broadband (£34 a month but save an extra £5 a month as a T-Mob customer)

http://e-gain.s3.amazonaws.com/external/content/Ts%20and%20Cs/EE%20Broadband%20Price%20Guide.pdf.pdf


http://help.ee.co.uk/system/selfservice.controller?CONFIGURATION=1016&PARTITION_ID=1&secureFlag=false&segment=Consumer&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=32476

If you don't live in an EE Standard Broadband network area you can still get Off Peak, Anytime or Anytime Mobile plans for an extra £10 each month. These plans provide speeds of up to 7Meg with a monthly data allowance of 20GB. Remember, if you're a new customer a £30 connection charge will apply and you’ll also be charged an additional £5 for each month you exceed your data allowance.

No mention of the £5 being limited to twice there! I'll be phoning them on Monday to find out what the higher price plan will be (if it is just that extra £5 a month).

Thank you!

banger9365

should have gone to sky ,same phone line

they seam to change T&C's at will,these big companys

Bradfield

Heavenly wrote: »

Hoping someone can help me!

I signed up to EE in November and received the box early December. It says on the box not to connect the modem until they've sent a letter saying it can be connected (I'm sure they were supposed to send one out for the phoneline being activated too?).

Anyway, never received a letter. Decided to go ahead and connect the box anyway and logged into my EE account which said it had been activated on 7th December (glad I didn't wait until now as i've already had 2 lots of broadband/phone line payments taken out the bank!).

When I signed up over the phone I was told I was signing up for Unlimited broadband. However I received a letter yesterday welcoming me to EE and told that I've only got unlimited until 31st March :mad: I then revert to a 20GB limit for which I'll be charged £5 a month if I go over it.

Looking at the small print over the page, I am only allowed to go over the 20GB limit TWICE in 6 months then they're going to put me on a higher price plan.

Now I've scoured the terms and conditions (as I did before signing up) on the site and I can't see any mention of Unlimited having a deadline nor that the 20GB limit has a limit of 2 before reverting to a higher price plan. Nor can I find any mention of what this higher price plan would be.

Is this allowed?! They seem to making it up as they go along and I would have reconsidered signing up to them if I'd known this! But of course, thanks to them waiting 2 months before sending this information out I'm outside the cooling off period to cancel without charge.

These are all the terms I can find. I'm on the Standard Off Peak Broadband (£34 a month but save an extra £5 a month as a T-Mob customer)

http://e-gain.s3.amazonaws.com/external/content/Ts%20and%20Cs/EE%20Broadband%20Price%20Guide.pdf.pdf


http://help.ee.co.uk/system/selfservice.controller?CONFIGURATION=1016&PARTITION_ID=1&secureFlag=false&segment=Consumer&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=32476



No mention of the £5 being limited to twice there! I'll be phoning them on Monday to find out what the higher price plan will be (if it is just that extra £5 a month).

Thank you!

I left Orange/EE in December. Before I left I was offered a deal of £29.50 per month for Unlimited BB, plus free evening and weekend calls plus line rental.

Can they change terms and conditions without your consent? I think not. But the terms and conditions can be confusing and I wonder if you have been mislead or read them wrongly.

I am now with BT on a 10 gig a month package. If I exceed my data limit I get charged £5 for each extra 5 gig. Which suits me fine.

I was with Orange for many years without any problems at all. However, I started to get lots of connection problems in the last three months. This seems to have co-incided with the take-over by EE.

By far the biggest problem with Orange/EE is the inability to contact them via their customer service phoneline. The phone line is invariably over-loaded with callers requesting help (or so you will be told). The help-line costs 5.1p per minute and it can cost you many pounds being kept on hold. Sometimes it takes several days to get hold of some one in customer services (unless you get lucky).

I hope things improve for you but TBH I am very glad to be shot of them.

Heavenly

I'd never had a problem with Orange either (was with them through Freeserve and Wanadoo). I can't say I have much trouble with connection though which I'm thankful for!

As I'm right at the start of my contract though (18 months I think) I'm stuck now.

Glad I didn't go with Sky though as they're pretty poor in this area according to the neighbours!

JethroUK

banger9365 wrote: »

should have gone to sky ,same phone line

they seam to change T&C's at will,these big companys

they do indeed

hoping its only a matter of time before some sort of body make them stick to the contract they started

if they cannot adhere to a contract for 6, 12, 24 or some cases 36 months then they should not be allowed to offer/ enter into them

then we would be able see who the stable companies are