O2 Phone signal problem

Saintsrugbygirl

Hi,

I have been an O2 customer for a long time and last May after many years on their SIM only tariff, I signed a 24-month contract for the iPhone 4s.

The phone is great and I have good coverage at the moment.

Unfortunately that is about to change. I am moving house in February to an area that appears to have no O2 signal. We've visited the property 3 times and each time I have had no signal.
I didn't think that this would be a problem as I know of someone who had a similar problem on Vodafone. Vodafone offered them a booster box (femtocell) and this solved the problem. I thought that O2 would probably offer something similar.

I've spoken to O2 about a booster box and they only offer the booster box to business customers. They have said that there is nothing that they can do to help me.

I just wondered if anyone else had experienced this situation and could offer me any advice on a potential solution. I don't want to leave O2 but nor do I want to pay for a mobile phone that I can't use to make or receive calls at home. We don't really use a landline anymore and were going to get rid of it in favour of using our mobile phones.

Thanks in advance for your help.

grumbler

Saintsrugbygirl wrote: »

...I don't want to leave O2 but nor do I want to pay for a mobile phone that I can't use to make or receive calls at home.

This sounds like you have a choice. Unfortunately your only options are either to keep paying monthly or to pay a lump sum (Early Termination Fee).

Have you tried asking them to sell the booster to you, not to give it for free?

There are some other boosters available, like Nextivity Cel-Fi RS210 Coverage Booster for O2, but they don't use landline internet connection and are unlikely to help if there is no signal at all. Also, they seem to be illegal to use (who cares?) and the price is ridiculously high.

Buzby

You've hit one of the many pitfalls of agreeing to commit to a mobile contract! It is your decision to move, and if there is no coverage they are not obliged to provide any. What does their coverage checker show?

Bottom line? You terminate and the cost of doing is s added to your moving expense - femtocells are of limited value anyway - especially those that use your BB to backhaul the connection.