Dell - Can I take them to the small claims court?

ramkmr

Exactly

I use my home address as business address as well that's why I am here
but looks like I have no chance other than avoid dell again in future

Anyway thanks a lot guys for your time and reply

wealdroam wrote: »

It does appear that you have presented yourself as a business purchaser.

As you also used the business's credit card, it seems that the business actually made the purchase, doesn't it?

However, if you are a consumer, that is a fact.

ramkmr

Hi Thanks for the email

I will give a shot to her

When ordering there is no way it asks company name
even the invoice they send its not even mentioned there

railbuff wrote: »

This then could be the issue as it would show up with dell as being paid by a business.

Call them and explain this clearly and calmly. They are usually good at sorting issues out.

you can also email their General Manager [EMAIL="Claire_Vyvyan@dell.com"]Claire_Vyvyan@dell.com[/EMAIL] and explain to her

railbuff

ramkmr wrote: »

Hi Thanks for the email

I will give a shot to her

When ordering there is no way it asks company name
even the invoice they send its not even mentioned there

but their payment system would log it as a business as it was paid using a business card, so in Dells eyes and even in the eyes of the HMRC the item is a business purchase, so if you are VAT reg. you could claim VAT on it.

ramkmr

Last 2 systems I bought under business name
That's why they already knew that I am their business customer
But this time during boxing day they have some good offer so bought it for purely personal use and not even given my VAT number but I messed up

railbuff wrote: »

but their payment system would log it as a business as it was paid using a business card, so in Dells eyes and even in the eyes of the HMRC the item is a business purchase, so if you are VAT reg. you could claim VAT on it.

visidigi

railbuff wrote: »

but their payment system would log it as a business as it was paid using a business card, so in Dells eyes and even in the eyes of the HMRC the item is a business purchase, so if you are VAT reg. you could claim VAT on it.

How would Dell's system know the OP used a Credit Card that belongs to a business?

Using a business card does not mean its a business transaction necessarily, it would all depends if, on the tax return it was submitted as such.

visidigi

ramkmr wrote: »

Last 2 systems I bought under business name
That's why they already knew that I am their business customer
But this time during boxing day they have some good offer so bought it for purely personal use and not even given my VAT number but I messed up

There's the problem then, no conspiracy theory's from Dell, just that you accidently used the login which you originally had setup as a business.

To an extent I would put this down to Dell's systems being flawed allowing you to order from the Home site with the business details. Given the system when you order through the home site doesn't allow the entry of a company name.

Given you want to return the item this should reset the tax state of the shipment, I think I would go after this from the aspect the Dell site does not allow you to edit or remove the company information when making a home purchase on a pre-setup user ID.

Good luck.

railbuff

visidigi wrote: »

How would Dell's system know the OP used a Credit Card that belongs to a business?

Using a business card does not mean its a business transaction necessarily, it would all depends if, on the tax return it was submitted as such.

It would show up as being paid by *** company therefore a business purchase as it would show in the business accounts as it went through the business bank

railbuff

visidigi wrote: »

There's the problem then, no conspiracy theory's from Dell, just that you accidently used the login which you originally had setup as a business.

To an extent I would put this down to Dell's systems being flawed allowing you to order from the Home site with the business details. Given the system when you order through the home site doesn't allow the entry of a company name.

Given you want to return the item this should reset the tax state of the shipment, I think I would go after this from the aspect the Dell site does not allow you to edit or remove the company information when making a home purchase on a pre-setup user ID.

Good luck.

you could say the thing they why can a home user order from the business section. the answer to this the deals are better through the business section

visidigi

railbuff wrote: »

It would show up as being paid by *** company therefore a business purchase as it would show in the business accounts as it went through the business bank

It would?

I don't think so...If I used my company credit card its in my name, so how would Dell know that its a business card?

railbuff wrote: »

you could say the thing they why can a home user order from the business section. the answer to this the deals are better through the business section

I am well aware why people order from the SMB site, which is why I indicated the dummy company name previously, I didn't question that, again you've joined dot one and two and got five.

If you read the terms of a SMB site purchase they detail your rights.

Now back to the OP, they need to ask Dell about why its applying a company name in the back end when all invoices and indeed the section of the site it was purchased through do not allow company details to be entered.

ramkmr

Thats what I asked them why they are allowing it and why they have different sites
They should have one site then

But the reply I got is not good that's why I want take them to the court

visidigi wrote: »

It would?

I don't think so...If I used my company credit card its in my name, so how would Dell know that its a business card?



I am well aware why people order from the SMB site, which is why I indicated the dummy company name previously, I didn't question that, again you've joined dot one and two and got five.

If you read the terms of a SMB site purchase they detail your rights.

Now back to the OP, they need to ask Dell about why its applying a company name in the back end when all invoices and indeed the section of the site it was purchased through do not allow company details to be entered.