No Mobile Internet = No Service = Contract Breach?

wnjmurphy

I am on a contract with Three mobile which has a number of months to go.

For over a week now I have suffered no mobile internet connection in and around my home address, but yet full service with calls / text messages etc. Full bars on the phone and High Speed "H" logo.

After numerous calls to 3 different departments including 3 different levels of technical support, I am finally told this may be because of maintenance to the network in my postcode area (only in the last few days, not for the entire time I have had this issue). This was never explained before at any other time.

I have requested that they release me from my contract, as they have failed to provide adequate service that I have paid for. Remarkably I've been offered £10, and a termination fee of £264. I don't believe I should be paying a termination fee, when it is 3 that have failed to supply the services that I pay for?

Could anyone please advise, or give opinions on whether they agree/disagree with this?

Thanks.

grumbler

I don't know whether there are any strict limits for this, but I am sure that 1 week is a far too shot time for demanding termination without charges.
Are you sure it's not the handset?

Silk

wnjmurphy wrote: »

After numerous calls to 3 different departments including 3 different levels of technical support, I am finally told this may be because of maintenance to the network in my postcode area (only in the last few days, not for the entire time I have had this issue). This was never explained before at any other time.

At the moment it's not a contract breech as no network can provide 100% service all the time in all areas.
You need them to determine whether the fault is going to be temporary or permanent.

If it's temporary you can only ask for compensation

If it's going to be permanent then yes you can ask to cancel

At the moment it's too early to contemplate that though