BHS Aggressively and Covertly Trying to Sell OAPs Store Cards – Who do I complain to?

Mr_K

_Andy_ wrote: »

why? Should 70+ year olds not have access to credit?

Well obviously not as she got turned down.

Complain, the rest of the world does. She'll probably get some vouchers to cheer her up.

miduck

sophieschoice wrote: »

Don't be ridiculous. They haven't grown up with store cards. If stores push the 'loyalty' factor they think they're getting a Nectar or Clubcard.

Store cards have been around for many years - they may not have "grown up" with them, but they have been around for much of their adult lives.

Just checked, M&S first had a store card in 1985 - so I would say your mother's generation are more than familiar with them.

WD40

The irony being that she was turned down by Barclaycard (she's got no credit history ever, on top of moving several weeks ago), when she has around £140K in her Barclays account.

WD40

miduck wrote: »

Store cards have been around for many years - they may not have "grown up" with them, but they have been around for much of their adult lives.

My mother was married to a stockbroker (who do you think took care of finance?). She's never needed any form of 'credit' - hence her question to the BHS staff.

miduck

WD40 wrote: »

My mother was married to a stockbroker (who do you think took care of finance?). She's never needed any form of 'credit' - hence her question to the BHS staff.

It is no one else's fault that she chose not to educate herself in such matters.

WD40

miduck wrote: »

Store cards have been around for many years - they may not have "grown up" with them, but they have been around for much of their adult lives.

Just checked, M&S first had a store card in 1985 - so I would say your mother's generation are more than familiar with them.

She wouldn't be able to discern between a store card and a credit card - to her they're the same thing. In fact, to anyone they're the same thing - hence 'Barclaycard' processing the card.

It's blatant dishonesty. Do you have shares in BHS?

I'm finding it pretty amazing that there are so many here who are prepared to defend BHS's obfuscating behaviour...

sophieschoice

The point (which some people are choosing to miss) was that she didn't think she was being offered a store credit card.
She thought (because of the way it was put to her) it was a loyalty card.
My mum is sufficiently financially savvy not to have had any dealings with store cards.
Although store cards may have 'been around for years' they were never as aggressively marketed to customers as they are today.

Loanranger

WD40 wrote: »

I'm sure there are people in their hundreds who are financially savvy (there's a Wall St trader who's 104, according to a documentary I saw). The point is that she was being offered a Barclaycard credit card, the only difference between that and a credit card being that it's only valid in one shop.

It's obviously company policy to deny it being a 'credit card'. The whole setup stinks, quite frankly.

She was lied to, fact. The person who did it seriously deserves a punch in the face. If it had been a man, I would personally do it and take whatever consequences. The bad publicity resulting from any subsequent legal action they might take would be my revenge. I'm just gutted it's not a man.

And this will help your Mother how exactly?
You need to stop overreacting and get a grip.

Write to BHS if you must but no-one has died, nothing bad has happened. Oh, except to you and you were inconvenienced by having to talk to your mother for an hour on the phone.

Valli

sophieschoice wrote: »

Don't be ridiculous. They haven't grown up with store cards. If stores push the 'loyalty' factor they think they're getting a Nectar or Clubcard.

She's younger than my mum

My mum is online; books our holidays, and uses internet banking, shops online etc

If you're going to be so condescending about OP's mum and how naive she is...

Of course Op's mum hasn't 'grown up' with store cards. They weren't around then. Doesn't preclude her from knowing what they are though.

Valli

WD40 wrote: »

The irony being that she was turned down by Barclaycard (she's got no credit history ever, on top of moving several weeks ago), when she has around £140K in her Barclays account.

No credit history = no credit