Amazon prime BEWARE!

Pollycat

Azari wrote: »

I don't doubt that you are correct but at least, in those circumstances, there would be no doubt that it was their fault.

There may be no doubt amongst the posters on here whose fault it was but I'm sure those people will still scream that they've been conned, scammed, ripped-off etc - because they never ever get things wrong - despite not reading what's in front of them.

railbuff

you also have to look that as Amazon are that quick at refunding anyone that goes over the trial that they are well aware an issue exists, but do nothing to fix the issue

vuvuzela

railbuff wrote: »

you also have to look that as Amazon are that quick at refunding anyone that goes over the trial that they are well aware an issue exists, but do nothing to fix the issue

Or you could look at it as though Amazon are willing to go above and beyond to keep their customers happy, even the ones who don't read the T&Cs of free trials before agreeing to them.
It shouldn't be an issue. Last time I signed up was in November - when I did so, they informed me it was a free trial and that billing was going to take place in a month if I didn't cancel, and even gave a link to the page that allowed me to cancel. I really feel that if comsumers don't read what they sign up to, even when it is presented to them, should they really be allowed to roam free on the Internet with a PC and a debit card ?

George_Michael

railbuff wrote: »

you also have to look that as Amazon are that quick at refunding anyone that goes over the trial that they are well aware an issue exists, but do nothing to fix the issue

British Airways allow anyone who makes an internet booking, the option to amend or cancel that booking free of charge if they wish to do so the same day as the booking is made.

John Lewis allows customers to return any items bought in their shops and they don't even have a set time limit for this.

Does this mean that both of the companies referred to above are also aware that they have issues with how they sell their goods and services, or could it be that they just give good customer service by allowing cancellations when they are not legally obliged to do so, and maybe Amazon have the same good customer service.

Techhead_2

Azari wrote: »

I don't doubt that you are correct but at least, in those circumstances, there would be no doubt that it was their fault.

At the moment it is very easy to lay some blame at Amazon's door because you can sign up to the trial without the information that you will be charged, unless you take some action, ever appearing on your screen.

That's not correct, when the Amazon Prime option is initially selected (or is pre-selected) and you go to the next stage a large banner appears on the screen explaining exactly how it works, how to cancel, a link to the full terms and conditions and a link to the help section. You are given the option of canceling or accepting.

In in the case of the free kindle trial, not only does the banner appear but you get sent an email explaining how it works and an email explaining about the lending library part of the service.

I would argue it's perfectly clear and unless you are one of those people who don't bother because they are too busy. In which case they will give you a refund.

Now, if only next day delivery actually happened then it would be worthwhile.

Azari

Techhead wrote: »

That's not correct, when the Amazon Prime option is initially selected (or is pre-selected) and you go to the next stage a large banner appears on the screen explaining exactly how it works, how to cancel, a link to the full terms and conditions and a link to the help section. You are given the option of canceling or accepting.

In in the case of the free kindle trial, not only does the banner appear but you get sent an email explaining how it works and an email explaining about the lending library part of the service.

I would argue it's perfectly clear and unless you are one of those people who don't bother because they are too busy. In which case they will give you a refund.

Now, if only next day delivery actually happened then it would be worthwhile.

I agree that if that message has always been displayed through all paths, at all times, then Amazon are in the clear.

However, I'm a little doubtful that can be the case for two reasons.

Firstly, we've had so many people apparently being caught out it seems unlikely that they've all been sleepwalking their way through the ordering process and failed to notice a large, dedicated, banner screen.

Secondly, given the number of threads we've had about this and the number of comments from so many different people it seems odd that this isn't mentioned much more.

Unfortunately, it's impossible to prove one way or another as no one has seen all the order progressions. I just hope that when this next comes up someone posts the information you've just posted whilst the OP is still around so that they can comment on whether they remember seeing that screen.

pmduk

shaun_from_Africa wrote: »

I will be the first to admit that I do sometimes sign up for things without reading all of the conditions, but if this later comes back to bite me in the ar5e because I didn't fully read up on what I was agreeing to, I will accept that it was my choice and my fault and I won't start shouting "rip-off" or "scam".

I was beginning to think I was the only one taking responsibility for my own actions (or failures when it comes to not reading T&Cs!)

Pollycat

Azari wrote: »

I agree that if that message has always been displayed through all paths, at all times, then Amazon are in the clear.

However, I'm a little doubtful that can be the case for two reasons.

Firstly, we've had so many people apparently being caught out it seems unlikely that they've all been sleepwalking their way through the ordering process and failed to notice a large, dedicated, banner screen.

Secondly, given the number of threads we've had about this and the number of comments from so many different people it seems odd that this isn't mentioned much more.

Unfortunately, it's impossible to prove one way or another as no one has seen all the order progressions. I just hope that when this next comes up someone posts the information you've just posted whilst the OP is still around so that they can comment on whether they remember seeing that screen.

I think, compared to the number of orders that people place with Amazon, that it's not really 'so many people being caught out'.

I think percentage-wise, they are a very, very small number compared to the people who actually read what's on the screen in front of them and therefore don't unknowingly sign-up to something they are unaware of.

tamiami

It's an easy mistake, I too didn't read the small print and cancel it, but Amazon refunded no problem.

MiniEllis

I have been in contact and Amazon confirmed on this occasion it was added to my purchase without me opting in for some reason.

They also confirmed the standard emails about prime were not sent toy email to make me aware that I had signed up for a free trial