BT trouble

brovahelpa

Hi All
I'm on BT anytime. I had a discount on a renewable 12 mth contract. On the last bill I noticed the discount hadn't been applied, on enquiring why, I had apparently finished the 12 months. I'd had no notification from BT.
I phoned today to ask what discount I'd get if I signed up again. I was offered £3 off the anytime which would make my monthly amount £17.50, so I accepted this offer. The chap then went on to advise that as I pay by monthly DD, I would be better off if I paid on quarterly DD or variable monthly DD. When I asked why he said because I never spill over to chargable calls and that these packages assume the acount will do so. I pay £18/mth at the moment so I asked why I couldn't just go on with that amount, the odd 40p would cover the very odd chargable call. He said no I couldn't do that, it had to be quarterly or monthly variable.
So it appears that when they say £5 for anytime that is not actually what they're charging. This chap said I'd actually been paying to little all these years !!!
Bt made a big mistake with my account a year ago and started charging for my anytime calls which took a while to sort out, so I'm very hesitant to give them a variable DD.
HELP any advise pleeese

Heinz

Go for monthly whole bill direct debit.

brovahelpa

Thanks for reply. Do you mean take the variable DD.?

macman

Yes, so that your whole bill is settled in full each month. You neither owe BT, nor do they owe you.

rosie_drew

Not sure where to post this.

I have been charged a cancellation fee from BT didn't pay it as I gave more than adequate notice.

In the meantime they added a late payment charge and have now sent me a letter called notification of possible legal proceedings. BT will say it's out of their hands and the commercial credit services will only say it HAS to be paid.

I owe £111.74 and I have always been a BT customer.

Very dissapointed.:mad:

brovahelpa

Thank you macman. I'll probably do that. I just don't trust BT and I feel a variable DD allows BT to take what they want. Stupid I know.

brovahelpa

Rosie drew. I think you need to open a new thread for your post. ok.

macman

brovahelpa wrote: »

Thank you macman. I'll probably do that. I just don't trust BT and I feel a variable DD allows BT to take what they want. Stupid I know.

Any DD is variable. If it's a fixed amount, it's a Standing Order.
If they take more than they advise you, then you can simply invoke the DD guarantee via your bank, they then have to refund you.

macman

rosie_drew wrote: »

Not sure where to post this.

I have been charged a cancellation fee from BT didn't pay it as I gave more than adequate notice.

In the meantime they added a late payment charge and have now sent me a letter called notification of possible legal proceedings. BT will say it's out of their hands and the commercial credit services will only say it HAS to be paid.

I owe £111.74 and I have always been a BT customer.

Very dissapointed.:mad:

So how much notice did you give? It's normally 14 days minimum. However, if you were still in minimum term, then what you have been charged is an ETC for breaking your contract-not the same thing.