Money claim for a flight

nounfairfine

I´m sorry to read that I am not welcome here and that you think that I am dodgy.
I was just explaining something unusual that happened to me and see if I can be lucky enough to get away with a free flight. As most people would have done the same. I have been denied boarding losing my flight and being late to work without being my fault, lost baggage, and all those nice issues that most of flyers have to suffer sooner or later. So, I don´t feel sorry for KLM if they lose the money for my tickets at the end.
And this forum is called "moneysaving", that is why I came here to see if I could save some money.
I posted months ago, about a parking fine I got, and a lot of people here helped me with their coments, and I got away without paying it with no problem at all. And I am very grateful to all those people. They didn´t start questioning if I was morally dodgy, or if I should morally pay for the fine, etc...they just analized the fact exposed and they tried to save my money. Luckily it was possible that time.
If I can save money this time again, twice lucky, and if not I will thank you all for your answers.

wealdroam

nounfairfine wrote: »

I posted months ago, about a parking fine I got, and a lot of people here helped me with their coments, and I got away without paying it with no problem at all. And I am very grateful to all those people. They didn´t start questioning if I was morally dodgy, or if I should morally pay for the fine, etc...they just analized the fact exposed and they tried to save my money. Luckily it was possible that time.

There is a big difference between your current issue and your parking problem.

The current issue is, as has been pointed out, the airline provided you a service that you agreed to pay for but they made a mistake and 'forgot' to take the payment.

No doubt that when you were discussing your parking problem, people were keen to point out that the private parking company had no basis upon which to make that charge.

I hope you can see the difference.

nounfairfine

But the airline didn´t forget to take the payment. They took it and I have a receipt for that. The thing is that they took it from the wrong card, which is not my fault. I only need to know if they can make that receipt invalid and make me pay or they have to accept their mistake and lose the money. It is only a legal issue that unfortunately I have no idea of how can it develop.

wealdroam

nounfairfine wrote: »

But the airline didn´t forget to take the payment. They took it and I have a receipt for that. The thing is that they took it from the wrong card, which is not my fault. I only need to know if they can make that receipt invalid and make me pay or they have to accept their mistake and lose the money. It is only a legal issue that unfortunately I have no idea of how can it develop.

Well now that you have drip-fed us some further information - "they took it from the wrong card" - that is entirely a different scenario.
Again I find myself saying... "I hope you can see the difference."

Who did this other card belong to, do you know?

dinglebert

starting to feel this is a troll. If its not then pay for what you got and stop trying to get out of it. If you get a service pay for it because if you don't then the rest of the customers of the company have to.

wealdroam

wealdroam wrote: »

Who did this other card belong to, do you know?

I've just re-read this...

nounfairfine wrote: »

They took it and I have a receipt for that. The thing is that they took it from the wrong card, which is not my fault.

and it appears that the 'other card' was also yours.

You tell us that you have a receipt for that payment from the 'other card'.
Did they then refund to the 'other card' then? Perhaps you forgot to tell us that too?

Clearly you do not need to pay twice, so if they did not refund to the other card, then you should not need to pay again.

nounfairfine

wealdroam wrote: »

I've just re-read this...

and it appears that the 'other card' was also yours.

You tell us that you have a receipt for that payment from the 'other card'.
Did they then refund to the 'other card' then? Perhaps you forgot to tell us that too?

Clearly you do not need to pay twice, so if they did not refund to the other card, then you should not need to pay again.

I don´t know who the other card belongs to, but clearly it is not mine as they didn´t take any money from my account. And I also don´t know why they put that card details, as they weren´t provided by me. It was obviously a mistake of the person processing my booking and they misplaced my card details, as no action has been taken yet. As some of you said, it should have been pretty obvious to take the money from my card after realizing of their mistake, without even phoning me, but if they phoned me asking for my card details is because they don´t have them...It´s all very weird...

ferf1223

nounfairfine wrote: »

I was just explaining something unusual that happened to me and see if I can be lucky enough to get away with a free flight. As most people would have done the same.

I'm not sure that is true.

nounfairfine wrote: »

If I have a receipt for my flight, apparently I paid for it, and I don´t think that they can claim that I didn´t know.

Claim that you didn't know you hadn't paid for the flight? You called them a couple of times checking on it...so you clearly knew that something wasn't right.

Mistakes happen...hopefully the person who did have the payment taken from their card (if there is such a person, it's not clear) did not suffer any financial distress for whatever period the funds may have been locked up...that's the person who might have something to gripe about in my opinion...I don't really see this as a money saving question, as such.

wealdroam

nounfairfine wrote: »

I don´t know who the other card belongs to, but clearly it is not mine as they didn´t take any money from my account. And I also don´t know why they put that card details, as they weren´t provided by me. It was obviously a mistake of the person processing my booking and they misplaced my card details, as no action has been taken yet. As some of you said, it should have been pretty obvious to take the money from my card after realizing of their mistake, without even phoning me, but if they phoned me asking for my card details is because they don´t have them...It´s all very weird...

Ah... it is gradually becoming clearer.

It appears that they mistakenly used someone else's card to pay for your tickets, but believing they had used your card, they sent the receipt to you.

No doubt sometime later the owner of the other card complained, the mistake was realised, and they refunded to the other card.

Because they had not used your card at all, they had none of your card details so were unable to charge your card.

That's why they phoned you.

As has been said, you need to pay, and I am sure you know this.

Because they have made the mistake, perhaps offer to pay monthly over (say) six months, depending on the amount.

All the above is just me guessing.

arcon5

So what ops saying is do you think they will actually take her to court or do you think they will simply send a few payment requests and write it off so she can just not pay?

What you decide to do is up to you op.

But do understand your legal position..
You acquired goods and services for £x and paid £y
Through no fault of your own the contract is not concluded as you have not fulfilled your side.
They have a valid money claim. However would not for example have reasonable grounds to charge interest up until this point or load it with charges.

Now despite it being their error you should look at it another way.. You've had an interest free loan from them for which you've been able to incur interest amongst other benefits of having this extra money, they've now called that in and require payment