Mobile Phone Third Party data fees on monthly bill

rkcewc

Hi - just got a bill of almost £600 (T Mobile) - most of it relates to Third Party data usage - haven't used the phone any differently than in previous 2 years - monthly bill usually £30....how do I get this back..?
T Mobile say to contact 3rd party - the 3rd party companies are being awkward..and keep asking for log in references that I haven't got! Not happy!

chanz4

can you expand third party is who

rkcewc

Third party is Electronic Arts and also TeamLava

grumbler

So, what do they charge you for and why do you call it "data fees"?
What does your bill say?

rkcewc

My daughter uses the phone - but hasn't changed how she uses the phone - and has done for 2 years - think it relates to some "free" game apps - Sims and another...don't know what it is called. There was no notification of any fees....she wouldn't have run up that amount on purpose - perhaps downloaded an app for £5....but there are 108 sepaarte entries on the monthly bill - ranging from 62p to £10.70 for each one....this can't be fair! only found out because phone stopped making calls/sending text

MrSilk

So your daughter used the phone to purchase games and you want a refund?

How old is your daughter?

rkcewc

My daughter has done nothing differently than in the previous 25 months - over that time she incurred no charges - and since Dec 16th - it has incurred a charge - that it was my issue is - and why i want a refund

MrSilk

Ok, so I take it the contract is in your name? - contact the service provider and ask for a refund, I'm sure they would offer you one in no time.

If they don't, then you'd have to pay the bill.

grumbler

Well, I give up squeezing information from you and am leaving this thread forever.
My last guess is that it's something to do with Payforit. If so, see these threads:
scammed by three "3" and "PayforIt" help plzzz
Being billed by Payforit for unrequested services
PAYFORIT, Wolf in sheeps clothing???

MrSilk

grumbler wrote: »

Well, I give up squeezing information from you and leave this thread forever.

I'm sure you don't mean that Grumbler

rkcewc

Ok - I have contacted the service provider - who has asked me to contact 3rd party, which I have attempted to do - but they keep asking for info that I don't have - have gone back to service provider (phone call) who said they can't help me to contact 3rd party.....I feel like I am going round in circles. I am going to write and complain...but that won't stop the £600 DDR going from my account! Don't want to cancel DDR as that can affect other things!
Just wondered if anyone else had similar issue and what they did to resolve it.....
tahanks for your comments!