Logitech being big meanies! Won't honour warranty.

railbuff

OlliesDad wrote: »

So if you buy a TV for £1000 and it comes with a 12 month warranty, you would be happy if it failed after 13 months?

Edit: I do agree however that Logitech are being reasonable here.

no buts its out of warrenty. the OPs failed in warranty, but as the product warranted is no long made or available then it cant be replaced, so they can either refund prorata on the time he has had it or repair. the dont repair but offered a full refund of what was paid, but the OP wants a £300 item for his faulty £49 SALE item. if logitech did this for everyone they would soon be out of business

OlliesDad

railbuff wrote: »

no buts its out of warrenty. the OPs failed in warranty, but as the product warranted is no long made or available then it cant be replaced, so they can either refund prorata on the time he has had it or repair. the dont repair but offered a full refund of what was paid, but the OP wants a £300 item for his faulty £49 SALE item. if logitech did this for everyone they would soon be out of business

I fully accept that, but the point i was making was that working out of the prorata amount you provided was heavily flawed in that the assumption was made that they should only last 2 years as that is how long the warranty is for.

visidigi

OlliesDad wrote: »

I fully accept that, but the point i was making was that working out of the prorata amount you provided was heavily flawed in that the assumption was made that they should only last 2 years as that is how long the warranty is for.

And, being an electronic device, the actual value after two years is virtually nothing on a product at this price point.

So its not as flawed as it initially looks.

Spankey

The way i see it you`ve had use of a good set of headphones for 11 months for free and they now will refund you the full price you paid for them or replace them with a decent set more expensive than the price you originally paid.
Logitech are no mugs and they`re offer is more than reasonable.
Just accept youve had a result up until now.

halibut2209

Whilst their offer could be construed "fair", your demands are definitely not.

That said, you had a 50% off voucher which you used. If the product is faulty, you could be entitled to that back as well

robo989

Good lord, yet again I do sincerely appreciate the replies here.

...but.

I'll say it again, the price paid of £49 is not representative of the specification or market value of the product. I paid £49 sure, however anyone else would have paid £99 because...

1. I used a 50% discount code off anything on the Logitech store. (So a refund means I have effectively lost that discount code for nothing)

2. The item was on sale at the SAME time as I purchased the "blemished box" version for £249.

This is NOT an inferior product to the UE900. It is the equivalent they currently sell. The whole reason they don't sell the Tripple Fi 10 is because they released the UE900. The UE900 is an update to the Tripple Fi 10.

The UE600 is a low spec consumer piece of rubbish and nowhere near up to the standard of the Tripple Fi 10 which is regarded as a legendary set of earphones.

Look here...

edit - can't post links as I'm a new member but basically was linking to a few sites that say "finally the long awaited successor to the triple fi 10 is here". Successor as in revision, NOT higher spec, it's exactly the same situation as when Intel for example releases a new processor generation built on smaller die technology at the same speed and phases out the old product - These earphones have been phased out and replaced with the UE900

The UE900 was released to update the range of headphones, so they stopped selling the Triple Fi 10 to sell these.

The Triple Fi 10 are NOT £49 earphones.

Also, the CSR agent responding to me saying that they will only refund because I bought "blemished box" means implies that they would replace the Triple Fi 10 with the UE900, heck even the CSR before that offered the UE600 and £170 credit, which proves the point on the spcification and also proves that they are treating customers who bought blemished box differently to their normal stock. When their blemished box page proudly states that the blemished box product is exactly the same as the normal one and offers the full warranty.

Clearly, from their response it is not the same product.

This might not be directly about consumer rights per se, but it's food for thought that a company can happily update it's whole product range after purchase and then claim that they don't sell the product anymore so tough luck and here's a refund.

They are selling a market equivalent of my product and that is the UE900.

My view may be wrong but the information I'm providing here is rock solid, except the opinion bit, please accept what I'm saying is rock solid instead of assuming.

Further more I have not had 12 months of use of these earphones, they have been faulty for over 6 months - which I raised an RMA with Logitech at the time back in June but had a holiday booked so was unable to complete the RMA in time and when coming back just never got round to doing it, finally decided to sort it out knowing that things sometimes change after 12 months in terms of how helpful companies are (even though there was a 2 year warranty)...and then get this.

Sorry again, I'm a bit rattled. Maybe my expectations need readjusting and I accept that but please read what I'm posting instead of making assumption and inference, especially in terms of the product spec.

I very surprised with the views expressed here siding with Logitech.

peachyprice

You can't take into consideration what the product might have been selling at in pristine condition, that isn't what you bought, you paid £99 for seconds, they are offering you a refund of your purchase price or a new pair of headphones to the equivalent of the price you paid. That is fair.

Can you honestly say that you think they should be refunding you £249 because they were selling pristine stock at that price? Because that is what your demand amounts to.

vuvuzela

robo989 wrote: »

Sorry again, I'm a bit rattled. Maybe my expectations need readjusting and I accept that but please read what I'm posting instead of making assumption and inference, especially in terms of the product spec.

I very surprised with the views expressed here siding with Logitech.

Unfortunately all you have posted about the spec is entirely irrelevant. The facts are, you bought a pair of headphones for £49. They do not make the same model, the fact they have a similar model doesn't matter - the warranty entitles you to what you paid for which isn't the new model up. So as they don't make the one you paid for, they would legally be within their rights to make a deduction for time used.

Oh, and as for the 'siding with Logitech', this board is pretty fair and if a company haven't done anything wrong yet the consumer seems to want to screw them to the ground to get things they aren't entitled to, the board will generally side with the company, just as it would the consumer if things were the other way round.

robo989 wrote: »

a refund means I have effectively lost that discount code for nothing)

A discount code you paid nothing for and which gave you a pair of headphones for 49 quid. I *really* can't believe you are complaining about this.

miduck

As already mentioned, this all comes down to the wording of the warranty. I have quoted the relevant section below:

Logitech’s entire liability and your exclusive remedy for any breach of warranty shall be, at Logitech’s option, (1) to repair or replace the hardware, or (2) to refund the price paid, provided that the hardware is returned to the point of purchase or such other place as Logitech may direct with a copy of the sales receipt or dated itemized receipt.

OP, what part of this do you believe Logitech are not fulfilling?

robo989

vuvuzela wrote: »

Unfortunately all you have posted about the spec is entirely irrelevant. The facts are, you bought a pair of headphones for £49. They do not make the same model, the fact they have a similar model doesn't matter - the warranty entitles you to what you paid for which isn't the new model up. So as they don't make the one you paid for, they would legally be within their rights to make a deduction for time used.



A discount code you paid nothing for and which gave you a pair of headphones for 49 quid. I *really* can't believe you are complaining about this.

Fair comment for the first paragraph It's a shame that will have to shell out £200+ to replace though but there we go.

In terms of the 50% discount code, that's another matter. That really is worth something, it's not just a code obtained off hotukdeals. If they give me a new one of those codes then and the £49 refund at least I can put that towards getting the UE900s.

My whole sentiment here is regarding customer service, Logitech generally has very good customer service and will overcompensate cusomters, it's a reason people buy from them. So yes I am in the "wrong" so to speak to expect more legally. But When you are buying based on previous experience it's a shame when it doesn't pan out.

A recent example would be when my Z-5500s stopped working, which were also blemished box, they offered to happily replace them with the latest model which replaced them which was the Z-906s.