help please hoping i am in the right place

happyrainbow

Wise_Owl wrote: »

Have you tried turning your router off at the wall for a few seconds, and then back on? This normally gets you a new IP address and may solve the issue.

hi wise yes the router and modem are the same unit i unplugged it for 8 hours

andrew71

happyrainbow wrote: »

omg andrew i cant believe it i rang virginmedia today who said it must be my laptop and to check if anyone elses works on my wifi connection i cant even get on with my mobile throught the wifi i was a good chance it was them couldnt wait so i have spent all night wiping my laptop and starting from scratch as they said i would have to pay to have it fixed lost loads of files in the process as the external hardrive failed and it didnt make a bit of difference
and i come on here see your post and i am amazed thank you SO MUCH it worked so now i will ring virginmedia again in the morning and tell them its them not me
i really appriciate your help your have made my week x

Hi happyrainbow here is a few suggestions to try hope one of these helps you

You said it worked I presume you mean the hiding your IP address worked? if so and you could get onto the IPC Media website(s) then it looks like it is a problem regarding IPC Media. first use this link http://whatismyipaddress.com/ to find what your IP address is. (If you are not sure) make a note of it then go to the link in my previous post to hide your IP address and contact IPC Media explaining you cannot get onto their websites, tell them your IP address (explain you are using a block IP address website to contact them) and ask if there is a problem with your IP address getting through to you.

Which browser are you using and is it upto date?
If you are using the one browser then try downloading another one (firefox, chrome, safari) and see if that helps?

happyrainbow

andrew71 wrote: »

Hi happyrainbow here is a few suggestions to try hope one of these helps you

You said it worked I presume you mean the hiding your IP address worked? if so and you could get onto the IPC Media website(s) then it looks like it is a problem regarding IPC Media. first use this link http://whatismyipaddress.com/ to find what your IP address is. (If you are not sure) make a note of it then go to the link in my previous post to hide your IP address and contact IPC Media explaining you cannot get onto their websites, tell them your IP address (explain you are using a block IP address website to contact them) and ask if there is a problem with your IP address getting through to you.

Which browser are you using and is it upto date?
If you are using the one browser then try downloading another one (firefox, chrome, safari) and see if that helps?

hi andrew laptop is still updating as i re formatted as i was desperate and virgin was insistant it was my pc not them. but i always make sure all programmes and windows has the latest updates
i can go on all the websites owned by ipc but not their competition pages
i can go to ipc website but cant find a suitable email address
i will check for ip addy now ty

happyrainbow

andrew71 wrote: »

Hi happyrainbow here is a few suggestions to try hope one of these helps you

You said it worked I presume you mean the hiding your IP address worked? if so and you could get onto the IPC Media website(s) then it looks like it is a problem regarding IPC Media. first use this link http://whatismyipaddress.com/ to find what your IP address is. (If you are not sure) make a note of it then go to the link in my previous post to hide your IP address and contact IPC Media explaining you cannot get onto their websites, tell them your IP address (explain you are using a block IP address website to contact them) and ask if there is a problem with your IP address getting through to you.

Which browser are you using and is it upto date?
If you are using the one browser then try downloading another one (firefox, chrome, safari) and see if that helps?

hi andrew i clicked on link to get ip addy and it doesnt loads lol so that another prob they arnt owned by ipc are they lol