help please hoping i am in the right place

LizB62

Hi happyrainbow

For the last few months, I've had problems with these sites too - the pages come up (so different to your problem) but the formatting is all wrong, no pictures etc. My Roboform can't work with them, so I can't enter the comps any more.

I've got K9 on my pc, and I've noticed that after I try the first one (any of the sites on your list) I then keep getting warnings that ip address 205.234.175.175:443 is trying to access my computer.

I can't tell if it safe to allow this or not, so I've left things as they are but suspect this is what is causing my problem.

Have you got any blocking software or firewall rules which could be blocking the sites ?

happyrainbow

joshmuffin wrote: »

What anti-virus/malware programme are you using?
What browser are you using?
Are you broadband or dial-up?
When was the last time you ran a virus/malware scan?
Off the top of my head I would say you had a malware infection which is blocking your access to certain sites.
If you don't have anti-malware installed then it is worth doing so as when you are visiting so many sites to enter competitions you can pick up all sorts of stuff you don't want. Your anti-virus is not enough to protect you.
For the time being, don't try to connect to any more sites until you clean your system out.

hi josh ty for replying
avg but have tried turning off makes no difference
firefox
virgin broadband
empty cache every night
run malware checker weekly
virus scan daily

happyrainbow

LizB62 wrote: »

Hi happyrainbow

For the last few months, I've had problems with these sites too - the pages come up (so different to your problem) but the formatting is all wrong, no pictures etc. My Roboform can't work with them, so I can't enter the comps any more.

I've got K9 on my pc, and I've noticed that after I try the first one (any of the sites on your list) I then keep getting warnings that ip address 205.234.175.175:443 is trying to access my computer.

I can't tell if it safe to allow this or not, so I've left things as they are but suspect this is what is causing my problem.

Have you got any blocking software or firewall rules which could be blocking the sites ?

hi liz ty for reply
it doesnt seem to be blocked and i can go to the main page on all of them just not the comp pages x

joshmuffin

Hi Happyrainbow,

I'm wondering if you have a problem with the Add-ons/extensions in Firefox. (Control-Shift-A or Tools>Add ons) Have a look at which ones you have running and try disabling them one at a time and see if this works. Personally I don't have anything running except Add Blocker as they can choke up your connection and do weird things.
You could try uninstalling FF and reinstalling from Mozilla. I stick with an older version (15) as the newer version seems to have a few glitches which irritate the hell out of me. Don't worry about your bookmarks being lost. They are automatically saved and stored in your Favourites folder in Documents - you can check that - and you don't click to uninstall personal information (I think that's an option - been a while since I did a reinstall)

Try those two things first and see what happens. Sorry not to be more specific just now but doing too much at once won't find where the problem is. Let us know how you get on. If you need help to uninstall FF then shout.

PS - just thought, have you tried using Internet Explorer - it should be installed on your PC even if you never use it. I sometimes have to resort to that when FF is having a wobbly. You can run the two together no problems and just close down IE when you have tried it. Just copy and paste the URL into IE and Go and see if it opens the entry page. Worth a try.

happyrainbow

joshmuffin wrote: »

Hi Happyrainbow,

I'm wondering if you have a problem with the Add-ons/extensions in Firefox. (Control-Shift-A or Tools>Add ons) Have a look at which ones you have running and try disabling them one at a time and see if this works. Personally I don't have anything running except Add Blocker as they can choke up your connection and do weird things.
You could try uninstalling FF and reinstalling from Mozilla. I stick with an older version (15) as the newer version seems to have a few glitches which irritate the hell out of me. Don't worry about your bookmarks being lost. They are automatically saved and stored in your Favourites folder in Documents - you can check that - and you don't click to uninstall personal information (I think that's an option - been a while since I did a reinstall)

Try those two things first and see what happens. Sorry not to be more specific just now but doing too much at once won't find where the problem is. Let us know how you get on. If you need help to uninstall FF then shout.

PS - just thought, have you tried using Internet Explorer - it should be installed on your PC even if you never use it. I sometimes have to resort to that when FF is having a wobbly. You can run the two together no problems and just close down IE when you have tried it. Just copy and paste the URL into IE and Go and see if it opens the entry page. Worth a try.

hi josh i tried ie before and also chrome they dont work on those sites comp page either
i disabled all add ons but it made no difference
i tried uninstalling ff before i asked on mse but no luck
i am not wondering if virgin media are the problem i might give them a ring tomorrow this is really stupid
i did try on my mobile with wifi connection and no luck so maybe it is virgin
thanks josh will let you know if i get anywhere with them x

andrew71

Hi is it just the sites you've mentioned or are those a selection of sites you can't get onto? If they are from the same company ie EMAP or Conde Nast for example then they may have blocked your IP by mistake

Try entering the sites via this link http://www.hidemyass.com/ it will block your IP address temporary.
If you can log on via this link then it looks like an IP problem

happyrainbow

andrew71 wrote: »

Hi is it just the sites you've mentioned or are those a selection of sites you can't get onto? If they are from the same company ie EMAP or Conde Nast for example then they may have blocked your IP by mistake

Try entering the sites via this link http://www.hidemyass.com/ it will block your IP address temporary.
If you can log on via this link then it looks like an IP problem

omg andrew i cant believe it i rang virginmedia today who said it must be my laptop and to check if anyone elses works on my wifi connection i cant even get on with my mobile throught the wifi i was a good chance it was them couldnt wait so i have spent all night wiping my laptop and starting from scratch as they said i would have to pay to have it fixed lost loads of files in the process as the external hardrive failed and it didnt make a bit of difference
and i come on here see your post and i am amazed thank you SO MUCH it worked so now i will ring virginmedia again in the morning and tell them its them not me
i really appriciate your help your have made my week x

happyrainbow

well armed with the knowledge it was my ip address that is the problem i rang virginmedia after hanging up on india who said all there could do was suggest i paid for a business line i ranging again threatening to pull the contract they then put me through to someone in tech who connected to my pc for over an hour but couldnt help so he put me through to someone higher and he tried to sort it
in the end he said as they were fulfilling their contract by getting to all pages on the web sites apart from the comp pages that basicly virgin media werent at fault and that i either had to speak to ipc media and get them to sort it out or pay for an upgrade that will give me a new hub/router and therefore a new ip address
i explained i cant afford an upgrade and that that was one of the reasons i was comping
so it has been left with me
i will trying ringing ipc media tomorrow but dont hold out much hope this is just crazy

Wise_Owl

Have you tried turning your router off at the wall for a few seconds, and then back on? This normally gets you a new IP address and may solve the issue.

happyrainbow

Wise_Owl wrote: »

Have you tried turning your router off at the wall for a few seconds, and then back on? This normally gets you a new IP address and may solve the issue.

hi wise i turned it off and unplugged it for 8 hours and it made no difference
virgin got me to reset it today and that didnt help either
they said i am stuck with this ip address unless my router goes wrong or a upgrade the speed and then i get a new one that comes with a new ip address