Fuming

macman

Yes, easily. It is much colder now than it was in December, barely above freezing point in the daytime for much of the UK. If the ambient temp is higher, then 'on constantly' may not cost as much as 'on intermittently' now.

Former_E.ON_Company_Representative:_Malc

Hi sharon366

I'm sorry we didn't give you very good advice when you called.

This looks very much like what's called an Erroneous Transfer. This is where another supplier takes the supply without the customer's permission.

In these cases, there's an industry wide agreement where the supply is returned to the original supplier as though it had never been away.

We've a specialist team who deal with Erroneous Transfers and you should've been put through to them. They would've been able to explain what happens in these instances.

Also, if the other supplier hadn't already started to send the account back, they could've kick started the process.

As Joyful says, if you've only used our card, the meter will still be operating to our settings.

Sorry again your call wasn't handled in the right way but hope this helps.

Malc

sharon366

Thank you.Yes only used my eon cards.
Spoke to BG again today and they said they started the transfer back process on 17th jan.
Hopefully will be back were I belong soon.