Fuming

sharon366

Fuming!We have been with eon for at least 10 years. We moved into this property 4 years ago the previous owners were with British gas and on prepayment meters. We arrange to have eon take over our supply at the new house but they did want a certain amount , think it was £75 per meter, I phone BG and they said they would charge us £150 per meter .. Told them to sod off . Spoke to eon again to carry on the transfer and that we would try the prepay meters but if we were not happy we will change them. Anyway 4 years later we are still on the prepay meters as we find we are in control , no unexpected large bills or increasing dd.
well at the beginning od dec 12 we got a letter from BG in someone else name ( but our address) we phoned BG to inform them they had sent a letter for someone but had got the wrong address, they said thank you for calling we will sort it out. Week after another letter arrived for this guy so hubby phoned them again to be told thanks will make sure it does not happen again.
Two days before Xmas yet another letter for the same guy, this time we could feel a prepayment key in it, alarm bells began to ring then so yet another call to BG . To be told they are in the process of taking our supply over from eon. We asked how can you? We have not asked you to and we have phoned you 3 times to tell you this guy does not live here and never as, they apologised again and said there must be a mistake , dam right there was..
We called eon and said we had not authorised this change and not to let it go ahead , they told us it was already going through and would be changed over on 15th jan. I asked why they hadn't informed us of this and she said she did not know why we had not been informed but we would have to get back I touch with BG to transfer us back as if we had never Left .
Hubby did this and was told it would be organised.
Week after Xmas two more letters and two more calls to BG. Also email to eon asking why we were not informed the reply was letter had be sent to us on 13th dec. I email back stating we had not got a letter and if we had it would of alerted us to this matter and we would of been on the phone to sort it and put a stop to it. Eon replied with not our fault, we gernated the letter not done to us once its in the postal system... Thanks eon for your concern!!!
As we had phoned British gas to transfer us back we believed this was being organised for us.
Couple days later two more letters for the guy so on the phone again, person I spoke to said he was unsure how to deal with this and that the last person we spoke to had put info on system but nothing else. He gave me the number to the complaints department. I phone the complaints department and explain everything,,, hurray.. Finally someone understands what has gone on .
She reassures me she will deal with it from now on and not to worry admitted its BG fault and they will send us back to eon as if we had not left. I express concerns over how do I top up in the mean time, she told me to carry on with our prepayment cards ... We usually use around 2.50 per day gas and £3.00 electric..
We usually get our credit when I get paid each month around the 28th getting 60 or 70 gas and 70 or 80 electric.. Well yesterday we had go buy extra as the gas had ran out!,, that's a first for us in 4 years of using them. We put the gas to the test today because it used just over £4 and it was on between 4pm and 11pm ( knocking itself off at temp of 20 degrees) we advanced it for an hour today to see what it used. 78p for an hour.
With BG gas taking over the supply but for someone else I think we must be paying his debt!
Tried ring the complaints dept back today but its closed .
Feel like we getting nowhere with this ...


Sorry it's long winded, rant over x

KTF

Paragraphs would really help.

On your pre-payment meter is there anything listed under the 'debt' menu option on it?

sharon366

Not sure , I will go check.

I do know we have never been in debt with them.


Hubby checked on the gas 15mins ago and it's used £2 since 4pm

sharon366

Just checked again it says nothing owed.

KTF

So on BG you are paying more for the energy you use?

If so, thats probably down to the difference in cost of the tariff you are on assuming you are using the same amount of energy.

sharon366

It's using around £7 a day were as we usually only use £3 at the most.It's only been on as normal ,apart from we didn't advance it yesterday or today because of the rate it's using the money.


I'm wondering if BG have set the rate high as this guy has debt with them but its not showing on the meter as we are using our card and we have no debt. If I was to put his card in then I am sure debt would show.


I will be on the phone first thing in the morning to them to find out what has gone on

KTF

You can see the rate that you are paying on the meter:

https://www.eonenergy.com/for-your-home/help-and-support/Understanding-prepayment-meters/elecricity-prepayment-meters

The guide is from eon but the menus are the same.

Joyful

Whose card are you using? If it is still Eons you will still be charged at their prices.

sharon366

Yes still using our own eon card. BG now supplying

Don't understand why it has jumped up by a massive amount then.
I will be glad when they transfer us back as at this rate it will cost £220 a month just for gas and we usually use £70 at the most . It's strange

Joyful

The amount you are paying is down to the cold weather. As long as you continue to use Eons card you are not being charged on the British Gas tariff.

sharon366

Surely not by nearly a fiver increase per day?I have been in with the heating on constant through December and it didn't cost what we have gone through in last few days and in last few days its not been on constantly.