refund entitlement?

simple_but_sweet

hi all, just wanted a bit of advice.
flight scheduled this afternoon for 6.10pm, boarded plane at 8pm and informed at 9.30pm it was cancelled as the airline only had enough de-icer for half the plane(?!). Have rearranged to fly at a later date but paid £40 for weekend parking (fri 3.30pm to sun 9.30pm sun), when asked in airport they only gave an email address to contact supervisor and "see what happens".
Surely there is a refund entitlement here, or am I in the wrong?
Thanks in advance for any replies

dzug1

There's an EU entitlement to a fixed sum in compensation for denied boarding from the airline. They may claim extraordinary circumstances - possibly justifiably - and not pay

There's no refund entitlement from the car park company (unless provided for in the T&C) - nor separate entitlement to this from the airline

rocking69

simple_but_sweet wrote: »

hi all, just wanted a bit of advice.
flight booked this afternoon at 6.10pm, boarded plane at 8pm and informed at 9.30pm it was cancelled as the airline only had enough de-icer for half the plane(?!). Have rearranged to fly at a later date but paid £40 for weekend parking (fri 3.30pm to sun 9.30pm sun), when asked in airport they only gave an email address to contact supervisor and "see what happens".
Surely there is a refund entitlement here, or am I in the wrong?
Thanks in advance for any replies

Hi, if you have insurance you may be able to claim this through them?

simple_but_sweet

no, didn't have insurance. the parking doesn't seem to be a third party, it was booked with the airport directly.

stoneman

simple_but_sweet wrote: »

no, didn't have insurance. the parking doesn't seem to be a third party, it was booked with the airport directly.

You couldn't make it up

simple_but_sweet

stoneman wrote: »

You couldn't make it up

don't understand what you mean?

Alan_Bowen

The problem is there is no link between the parking owned by the airport and the airline. In fact due to the snow, you probably have no claim against the airline either, frankly I cannot understand anyone booking on Friday when you saw the state of the weather for the weekend but that was your choice. I have no idea which airline you were booked with, I had a BA flight due to leave Heathrow at 0700 on Saturday morning, booked months ago, it was cancelled on Friday, a quick phone call and a full refund was arranged for the flight and car also booked through BA.

The last time I was caught in your situation, I sat on the plane from 0630 to 0900 when the pilot indicated the delay could be another two hours and those of us that wanted could disembark . I did so, and the flight took off 33 minutes later, but when I got back to the car park (Heathrow) and explained to the man at reception why I was back 4 hours after parking, he let me out without charge. It is worth trying in your case but I just do not understand why you thought on Friday at 1810 there weren't going to be huge problems this weekend. I have another booking on Wednesday from Heathrow, I have already planned alternatives if the flight is cancelled and have held back booking any parking until I am certain there will be a flight.

maghater

dzug1 wrote: »

There's an EU entitlement to a fixed sum in compensation for denied boarding from the airline. They may claim extraordinary circumstances - possibly justifiably - and not pay

There's no refund entitlement from the car park company (unless provided for in the T&C) - nor separate entitlement to this from the airline

I cannot see how an airline should be able to claim extraordinary circumstances for this, its January, snow has been forecast for days now, so should have been prepared. Probably try to blame the airport, but someone has screwed up CAA will help

Caz3121

maghater wrote: »

I cannot see how an airline should be able to claim extraordinary circumstances for this, its January, snow has been forecast for days now, so should have been prepared. Probably try to blame the airport, but someone has screwed up CAA will help

It is often the airport or air traffic that stops the aircraft flying in weather such as this.
How do you prepare a runway to stop getting snow on it an needing cleared? How do you prepare to ensure visibility in the air?

I am sure the airlines would much rather operate the flights, if the plane, pilot and crew are all there and ready to go, why should they have to pay out compensation if the runway is closed due to the weather?


It reminds me of a story I heard about a situation at Glasgow Airport (could be a myth)...when the airport was completely fogbound and flights delayed. A passenger was shouting at a male groundstaff member..."WHEN is the fog going to clear?"....the response was "Sir, my b***s are hairy not crystal"

simple_but_sweet

Alan_Bowen wrote: »

frankly I cannot understand anyone booking on Friday when you saw the state of the weather for the weekend but that was your choice.

I booked the flight months ago in November, so I had no idea what the weather forecast would be. The flight was scheduled to leave at 6.10pm on friday.

Mark2spark

simple_but_sweet wrote: »

I booked the flight months ago in November, so I had no idea what the weather forecast would be. The flight was scheduled to leave at 6.10pm on friday.

I see that you have now amended your OP, which now makes more sense, I initially thought that you had booked the flight at the airport on the same day of departure.
The weather conditions mean that you are not entitled to anything.
Zilch.
De Nada.

So let it go