Brought Phone off Ebay

techspec

pinkshoes wrote: »

I'd personally reply saying you feel the postage was excessive given it only cost him £2.20, and you'd like a partial refund of £6.

I'd wait 4 days for a reply or refund, and if he doesn't, I'd probably leave a neg, as I really hate sellers who rip off buyers with postage. I trust them to be honest, and it p*sses me off when they're not.

PS - you BOUGHT it off Ebay, not brought.

Nothing honest about ripping sellers of either though.

The price would have been higher if the postage had been lower.

Bidding and then demanding money back is just another Ebay scam.

P.s any need to give posters a spelling exam?

macfly

livelyred wrote: »

The buyer came back he wont refund nothing as he said hes son said there was 3 marks not 6 and he said it was down to hes on what postage he sent it by !

Clearly no need at all tech.

pinkshoes

techspec wrote: »

Nothing honest about ripping sellers of either though.

The price would have been higher if the postage had been lower.

Bidding and then demanding money back is just another Ebay scam.

P.s any need to give posters a spelling exam?

It's a trust thing. You expect the seller to charge a sensible fair amount for postage.

When I receive an item and I've been ripped off on postage, it naturally makes me feel less positive about the item.

Sellers who overcharge on postage generally have more bad FB and lower stars. Seller's choice! Personally I always offer free postage.

And yes, if I've taken the time to offer someone advice, then a little pointer on spelling doesn't go amiss. English spelling is important.

shaun_from_Africa

techspec wrote: »

P.s any need to give posters a spelling exam?

I must have missed the post where any sort of an exam was given.
All I've been able to find is a single line in a post which pointed out an error in a polite, non-condescending manner.

Personally, I can't see anything wrong with this practice providing that it isn't done in a nasty or sarcastic way, otherwise how are people to know that they are making mistakes?

soolin

shaun_from_Africa wrote: »

I must have missed the post where any sort of an exam was given.
All I've been able to find is a single line in a post which pointed out an error in a polite, non-condescending manner.

Personally, I can't see anything wrong with this practice providing that it isn't done in a nasty or sarcastic way, otherwise how are people to know that they are making mistakes?

I believe there can be a benefit especially if clarity is needed, if for instance, the OP does not have English as their first language. Correspondence or claims between buyers and sellers sometimes need to be very clear what issue there is and what the other party wants, good clear language can greatly benefit the process and may avoid issues later.

I would not hesitate to ask for advice on here if, as has happened in the past, I have an email from someone abroad that I can't quite follow and rather thna believe they are being rude someone with a better understanding of the language might point out that it a normal way to phrase things.

SharkyGeorge

I charge quite high postage and find it infuriating when people complain about this: if you don't like the postage charge either don't buy the item or, if you have chutzpah, message the seller to see if they're willing to negotiate.

However in this case, whilst it's cheeky that the seller didn't provide the postage they offered, if you've received the item I don't really think you can do much about it. Regardless of the service that was promised to you, you agreed to the postage price and you received your item. As someone stated on another eBay thread, the method of postage is actually to protect the seller rather than the buyer and in this case they chose to put themselves at risk as had you not received the item presumably they would have lost quite a bit of money as they would not have been able to prove it was delivered.

As regard to the extra three scratches, this sounds quite minor given that the buyer told you there were scratches on it already (albeit only 3) but you have admitted yourself that they are minor and you want to keep the phone so I don't think there's much you can do about it. I don't think it's worth a neg but you could mention it in the description.

I buy on eBay too so I do understand your frustration with regard to the postage cost and extra scratches but at the end of the day, you always take a risk buying on eBay, especially from private sellers who are not under the same obligations as shops e.g. in terms of refunds, Distance Selling Regs etc and I don't think enough people accept this: buying on eBay you are not going to get the same service you would get from a shop. It's the give and take of getting an item cheaper than you would from a commercial seller e.g. Carphone Warehouse.

soolin

SharkyGeorge wrote: »

I charge quite high postage and find it infuriating when people complain about this: if you don't like the postage charge either don't buy the item or, if you have chutzpah, message the seller to see if they're willing to negotiate.

However in this case, whilst it's cheeky that the seller didn't provide the postage they offered, if you've received the item I don't really think you can do much about it. Regardless of the service that was promised to you, you agreed to the postage price and you received your item. As someone stated on another eBay thread, the method of postage is actually to protect the seller rather than the buyer and in this case they chose to put themselves at risk as had you not received the item presumably they would have lost quite a bit of money as they would not have been able to prove it was delivered.

As regard to the extra three scratches, this sounds quite minor given that the buyer told you there were scratches on it already (albeit only 3) but you have admitted yourself that they are minor and you want to keep the phone so I don't think there's much you can do about it. I don't think it's worth a neg but you could mention it in the description.

I buy on eBay too so I do understand your frustration with regard to the postage cost and extra scratches but at the end of the day, you always take a risk buying on eBay, especially from private sellers who are not under the same obligations as shops e.g. in terms of refunds, Distance Selling Regs etc and I don't think enough people accept this. It's the give and take of getting an item cheaper than you would from a commercial seller e.g. Carphone Warehouse.

The only person risking anything but being silly with the postage charge is the seller. The days when sellers could charge what they wanted for postage with the excuse 'buyers shouldn't bid if they don't like it' have long gone. Buyers hold all the power and with enough low stars for p and p will get a seller restricted and then suspended.

I also think many of us sellers here would disagree that we give a poorer service than a shop. I pride myself on my customer service and my buyers have the exact same rights as they would buying from anywhere else, in fact on ebay they probably have more rights. Never forget that and don't assume ebay = poor quality service

07951308631

pinkshoes wrote: »

I'd personally reply saying you feel the postage was excessive given it only cost him £2.20, and you'd like a partial refund of £6.

I'd wait 4 days for a reply or refund, and if he doesn't, I'd probably leave a neg, as I really hate sellers who rip off buyers with postage. I trust them to be honest, and it p*sses me off when they're not.

PS - you BOUGHT it off Ebay, not brought.

I know there are some out there who "gain" from the postage when in business as that is not income and they don't have to declare it as earnings... Might I just point out, there are packing costs incurred and, for some, a trip to the post office to send it off could involve fuel costs, or bus/train fares. These are legitimate expenses which can be born by the postage and packing rate.

macfly

07951308631 wrote: »

I know there are some out there who "gain" from the postage when in business as that is not income and they don't have to declare it as earnings...

You need an accountant. I can't believe you think that's correct.

soolin

07951308631 wrote: »

I know there are some out there who "gain" from the postage when in business as that is not income and they don't have to declare it as earnings... Might I just point out, there are packing costs incurred and, for some, a trip to the post office to send it off could involve fuel costs, or bus/train fares. These are legitimate expenses which can be born by the postage and packing rate.

Not on ebay you can't, what you persuade your accountant to allow is between you , him and HMRC but even with tax you can't fiddle things. My postage expenses and costs as well as income all feature in my accounts, where i charge it on ebay makes no difference.

Any seller that truly believes they can add costs of getting to the post office etc to their p and p charge is going to get a shock.