Getting refund on HMV vouchers bought through Amex 20% Promo

tpi_176

sharpy2010 wrote: »

Horrific is when someone gets murdered or stabbed, mildly inconvent is when HMV goes bust...

Murdered or Stabbed is devastating for me, but its still horrifies me when a company that is supposed to be a trustworthy business pulls off something like this. I know they're in debt, and of course want to provide damage control, but they should uphold their side of the bargain no-matter what.

If by any miracle they got bought up I hope whoever is next in charge gives the people's faith back in the company.

N1AK

tpi_176 wrote: »

but its still horrifies me when a company that is supposed to be a trustworthy business pulls off something like this.

That's at least partly because you clearly don't know what is going on. HMV isn't deciding whether to accept vouchers or not they're finished. An administrator, who wasn't involved in running HMV, is now responsible for what the company does. The company promised to pay suppliers for goods and sold gift vouchers to people expecting to be able to use them; the company doesn't have the assets to do both so the administrator is obligated by law to ensure the assets go to debtors in priority order. Unfortunately gift voucher holders aren't even on that priority list.

It'd take a change of the law by government to make accepting valid gift vouchers mandatory for companies in administration.

Tiddlywinks

tpi_176 wrote: »

...its still horrifies me when a company that is supposed to be a trustworthy business pulls off something like this. I know they're in debt, and of course want to provide damage control, but they should uphold their side of the bargain no-matter what.

Before ranting, perhaps try to understand the subject?

N1AK wrote: »

That's at least partly because you clearly don't know what is going on. HMV isn't deciding whether to accept vouchers or not they're finished. An administrator, who wasn't involved in running HMV, is now responsible for what the company does.

^^^ This -as stated, it's the administrator's decision.

Upsidedown_Bear

Gift vouchers to be accepted in stores from 22 January.

http://www.bbc.co.uk/news/business-21118711

enigma368

Gift vouchers to be accepted in stores from 22 January.

http://www.bbc.co.uk/news/business-21118711

My vouchers are e-codes and can only be used on the website. Anyone know if the website is gonna come back up tomorrow? Seems unlikely...

enigma368

Received a reply from amex today, saying I could not use my vouchers in HMV. This is despite me previously explaining to them in detail how I had e-vouchers that could only be used on their website(which is still down).

Have replied to them and will see what they say.

dazza.mk

enigma368, MSE have just posted an article on this:

http://www.moneysavingexpert.com/news/shopping/2013/01/hmv-wont-accept-e-vouchers-for-now

omaqsood

Still no sign of their website coming back online.

Has anyone had any success with Amex regarding online gift vouchers?

enigma368

Amex has refunded my credit card with the amount I paid for the vouchers - although they didn't contact me to tell me, I just noticed when I checked my online statement.

michaels

enigma368 wrote: »

Amex has refunded my credit card with the amount I paid for the vouchers - although they didn't contact me to tell me, I just noticed when I checked my online statement.

So if the website comes back up will you try and use the vouchers as well?