Buyer wants to return item.

Padstow

Sent a piece of used kitchen equipment. Buyer says not in condition as described, scratches etc which is rubbish. He then went on to use it, saying it didn't work as well as expected.

It was as good as new.

He wants to return it but I suspect it will come back marked by him.
Any advice please?

morganedge

Probably not much you can do?
Be grateful if he does send back the kitchen equipment and not a box of cinder wood! Either way, buyer gets their refund. There is a big loophole in favour of buyers that is yet to be resolved.

macfly

No useful advice - just accept gracefully. You will lose any case brought against you

Padstow

Makes me wonder what's the point of selling. It goes out at used once, comes back in God knows what conditition. Thanks all.

Padstow

He's now saying the "ON" button is worn, which is impossible as never used.
Bet it comes back sandpapered, so 2nd bidder impossible. Also mentioned oil glug on it? It's never been near oil.

Yes, you are right, I will be accepting a pile of proverbial matchwood. What a liar!

hojkoff

I had a buyer once who won the auction then said he didn't want to pay, then it turned out he was in the republic of Ireland despite me saying I didn't want any international bidders, then we had an argument bla bla bla....

Eventually I forced him to pay through a dispute but I had the feeling he would just mess up the items and want a refund.

What I did was take RAW images of the items from all angles next to a copy of the days newspaper and sent them the same day. That way the postage date matched with the image dates.

Time consuming, but when he argued that the items were damaged, I sent the images off to paypal and he didn't have a leg to stand on. I won the case and got paid, he ended up cash down and with trashed things. I laughed.

Next time you think there might be a problem or are selling something high value, do this.

pinkshoes

At the very least he'll have to pay to send it back tracked.

Was it expensive? Is it possible he'll send back a different one?

Has he opened a dispute. I think I'd reply saying that if he wasn't happy, he should have asked to return it BEFORE using it!

SharkyGeorge

Personally I would try and argue this - mainly because he's admitted he used it so I think you could try and argue and that given that he's used it it would be impossible to tell whether or not the damage was there before. Again, might be worth speaking to eBay first.

sham63

SharkyGeorge wrote: »

Personally I would try and argue this - mainly because he's admitted he used it so I think you could try and argue and that given that he's used it it would be impossible to tell whether or not the damage was there before. Again, might be worth speaking to eBay first.

I seem to remeber a thread on here where somone managed to use this argument & not refund a few months ago?

macfly

How would you find out an item was faulty unless you used it? It's a used item in the first place.
the buyer will still win a snad case hands down.

SharkyGeorge

macfly wrote: »

How would you find out an item was faulty unless you used it? It's a used item in the first place.
the buyer will still win a snad case hands down.

Because according to the OP the buyer's first argument was that the item wasn't as described with scratches etc.