HSBC £12 to cancel a cheque

Thriftygifty

I sent a cheque to the MOD to get a war record and the only way is to send a cheque with the application and hey ho it's got lost! They suggested that I sent another with another £30 cheque and to cancel the first one.

I rang HSBC who told me it's £12 to cancel a cheque which is crazy!!!!!!!!!!! :eek:

Now thinking of changing banks as think thats crazy. This is more of a rant than anything else but needed to vent.

Thanks grrrrrrr.

safestored4

Have you checked the terms and conditions booklet for your account? I bank with NatWest and they currently charge £10 for stopping a cheque but with the proviso "unless it has been lost or stolen", which would presumably be the case here.

dunstonh

I rang HSBC who told me it's £12 to cancel a cheque which is crazy!!!!!!!!!!!

Why do you think it is crazy?
I have worked in a bank and know the manual work and liability that exists when dealing with stopped cheques and I always wondered why it was so cheap when you consider the work needed and the risks compared to other things that are charged.

noh

Changing to which bank?
Most have a similar charge.

noh

safestored4 wrote: »

Have you checked the terms and conditions booklet for your account? I bank with NatWest and they currently charge £10 for stopping a cheque but with the proviso "unless it has been lost or stolen", which would presumably be the case here.

HSBC state
Stopped Cheques resulting from theft
or loss of blank cheques
Free

Stopped Cheques (other than as above)
£12 per cheque

Thriftygifty

noh wrote: »

HSBC state
Stopped Cheques resulting from theft
or loss of blank cheques
Free

Stopped Cheques (other than as above)
£12 per cheque

Thank you, I'm going to give it a month and see if it turns up at the MOD if not will ring HSBC.

I know it's not the banks fault and was just venting before (sorry ) It was just its £12 whatever attitude of the person I spoke to which niggled me.

Thriftygifty

dunstonh wrote: »

Why do you think it is crazy?
I have worked in a bank and know the manual work and liability that exists when dealing with stopped cheques and I always wondered why it was so cheap when you consider the work needed and the risks compared to other things that are charged.

You have an advantage that most dont, you know how it works, if I maybe understood the work that went into it then I wouldnt be so niggled by the charge and would be willing to pay the fee no problem. From the person I spoke to it was as if they just press a button and hey presto that will be £12 please if you get what I mean. But like I said before I was just venting at the time with frustration.

I appreciate everyones relplies they have been great. Thank you.

I'm much calmer now and will wait it out for a few weeks and see what surfaces if the cheque turns up before I ring the bank but I would of thought it would of turned up by now it's been a month. Why you can pay by card for the MOD records would be so much easier.

dunstonh

From the person I spoke to it was as if they just press a button and hey presto that will be £12 please if you get what I mean. But like I said before I was just venting at the time with frustration.

My advantage is dated. It was a long time ago. However, it did have a partial automated system in place. Effectively, a filter was added to the account for the amount and cheque number. That was the pressing of buttons bit. Every time for 12 months, if a cheque went through the account, it would appear on a report. If there was a close match then the cheque had to be pulled from the batches and viewed to make sure it wasnt the cheque in question. That was the manual bit. If there was a match, then it would take about an hours work to bounce it. If the cheque was missed by the bank (which did happen from time to time then the bank suffered the loss - that was liability bit).

Thriftygifty

dunstonh wrote: »

My advantage is dated. It was a long time ago. However, it did have a partial automated system in place. Effectively, a filter was added to the account for the amount and cheque number. That was the pressing of buttons bit. Every time for 12 months, if a cheque went through the account, it would appear on a report. If there was a close match then the cheque had to be pulled from the batches and viewed to make sure it wasnt the cheque in question. That was the manual bit. If there was a match, then it would take about an hours work to bounce it. If the cheque was missed by the bank (which did happen from time to time then the bank suffered the loss - that was liability bit).

Oh that all makes sense. Thanks for taking the time to explain. Hopefully the cheque will just turn up and get cleared then we can finally know my Grandads war records!

Wywth

Why don't you cancel the lost or stolen chgeque as advised and issue a new cheque?

Wywth

noh wrote: »

HSBC state
Stopped Cheques resulting from theft
or loss of blank cheques
Free

Stopped Cheques (other than as above)
£12 per cheque

You missed off the last bit under 'other than above'

£10 per cheque via PIB

PIB = Personal Internet Banking