MSE News: HMV administration Q&A: gift card, refund and job rights

Hollie84

humfer wrote: »

I'd like to know this as well. Not too worried about the money as dont believe they take payment until despatch but 2 CDs released on Monday so just want to know whether I should buy elsewhere. Problem is website is now down so not sure how you can cancel anyway

Yeah no money is taking until the send it but you never know if they might try to pull a fast one, ive pre-ordered a dvd in march

sammieonline

I would like to ask why it is considered theft if a person walks into a HMV store and leaves their gift vouchers in exchange for goods? Surely you cannot steal something that you have paid for and are owed?

robin_banks

sammieonline wrote: »

I would like to ask why it is considered theft if a person walks into a HMV store and leaves their gift vouchers in exchange for goods? Surely you cannot steal something that you have paid for and are owed?

You haven't paid for the goods.

CDB_2

news_article wrote:

A gift card is simply a promise it will let you spend a certain amount in its
store or on its website. So under insolvency law, it is up to the administrator
whether to accept vouchers

You've already spent the money instore. The gift card just lets the recipient chose what they want? To me refusing to take them is theft. It's no different to going instore buying say 5 DVDs and then the security man refuses to let you leave with your items. In both cases you have paid for your items but are refused them.

I did have the same thought as sammieonline. So what's the legal stance on that thought?

thwaity

Hi there

I used to work for HMV and still have an HMV pension.

What will happen to this and will I still be able to move it to my current employer?

loopdaloop

MSE_Helen wrote: »

"This is a full HMV Q&A, including whether gift vouchers or returns will be accepted, and the rights of its staff..."

Read the full story:

HMV administration Q&A: gift card, refund and job rights

The article is wrong when it says about taking products upto the value of the voucher.

Under common law you are entitled to take products in lieu of payment. This is called a 'Lien', you give the store people your name and details and state that you are 'holding' these items until your voucher is honoured.

This is how bailiffs work.

Check it out ---> http://en.wikipedia.org/wiki/Lien

IT IS LEGAL - and you are perfectly entitled to do so!
Ask the police!

What is theft is the non-acceptance of gift vouchers

[Deleted User]

humfer wrote: »

I'd like to know this as well. Not too worried about the money as dont believe they take payment until despatch but 2 CDs released on Monday so just want to know whether I should buy elsewhere. Problem is website is now down so not sure how you can cancel anyway

Hollie84 wrote: »

Yeah no money is taking until the send it but you never know if they might try to pull a fast one, ive pre-ordered a dvd in march

No, they've said they won't take any money until the goods are despatched and they'll adhere to this undertaking. Whether these pre-orders are ever fulfilled depends on whether the firm finds itself a buyer or ceases to trade altogether.

Lrj_2

I had some evouchers for HMV . When the news broke last night i thought i might as well try to use them . Ive ordered 5 blu rays for 30 quid . I received an automated email last night re order . I received emails today saying 1 is not in stock but the others have been posted to me .

dship

To stop all the problems with vouchers and gift cards, companies should be made to ringfence the money paid for gift cards/vouchers. If a companies goes into administration then we should be allowed to apply for our money back from the ringfenced account.
I have started a epetition on direct.gov.uk to this effect please sign it and start helping us protect consumers
link is epetitions.direct.gov.uk/petitions/41331

katiejones

loopdaloop wrote: »

The article is wrong when it says about taking products upto the value of the voucher.

Under common law you are entitled to take products in lieu of payment. This is called a 'Lien', you give the store people your name and details and state that you are 'holding' these items until your voucher is honoured.

This is how bailiffs work.

Check it out ---> http://en.wikipedia.org/wiki/Lien

IT IS LEGAL - and you are perfectly entitled to do so!
Ask the police!

What is theft is the non-acceptance of gift vouchers

HMV is no longer trading, Deloitte now has the reins. Therefore a store that no longer exists cannot redeem giftcards/vouchers.