HALFORDS "fitting" charge

rachie_2011

I popped to Halfords yesterday to buy a new bulb for my car. When asked if i would like it fitted, i said jumped at the chance until I was told that it would be an extra £6.99 (on top of my £9.00 bulb!!)!

Obviously refused, to which I was then offered fitting for £3.99!

I was like "What!?"

How appalling!

wallbash

Depends on your car , some headlights are a problem to fit , standing around struggling in this cold weather , we have taken up their offer.

How is it 'appalling!' ?? they offer a service at a price , YOU have the choice wether to accept.

rachie_2011

Do you not find it 'appalling' that a service charge can drop £3 in seconds of someone saying 'no thank you'?

keyser666

I think it appalling that they drop the price there and then like that, it makes you wonder

Browntoa

to change a number plate bulb on mine you have to remove almost all the inside of the tailgate

I would gladly pay someone £6.99 to do the honours

then again it was 2 screws on my old car and would have done it myself !!

lucy03

rachie_2011 wrote: »

Do you not find it 'appalling' that a service charge can drop £3 in seconds of someone saying 'no thank you'?

I agree, it doesn't look very professional to me. It occurs to me as well it's one of those things which can really irritate a customer when they find someone else has been charged a different price, it doesn't help build customer loyalty in my view.

damsmi2002

Which store was that at rachie? I've only ever been offered it at the higher price

rachie_2011

damsmi2002 wrote: »

Which store was that at rachie?

It was a store in Worcestershire

wallbash

rachie_2011 wrote: »

Do you not find it 'appalling' that a service charge can drop £3 in seconds of someone saying 'no thank you'?

Not really , standard marketing . Guessing if the store had been busy , the second offer would not have been offered

Keith

Better for the on site person to do a job for £3.99 than to sit waiting for another job

dacouch

wallbash wrote: »

Not really , standard marketing . Guessing if the store had been busy , the second offer would not have been offered

Or if you had been male...