AAAAHHHHH Bloody City Link

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
28 replies 7.1K views
2

Replies

  • RedOnRedRedOnRed Forumite
    1.2K Posts
    I've used City Link countless times both work wise and domestically, along with just about every courier around and have always found City Link to be by far the best.

    In a like-for-like purchase I would actually go out of my way to buy something if I knew CL were the ones delivering rather then another courier.

    I suppose it all boils down to how your local depot performs.
  • can't say i've had any problems with them either but if they don't leave a note saying they tried to deliver it's down to the driver rather than the company. This week he might work for City Link and next week he could work for ParcelFarce
  • save-a-lotsave-a-lot Forumite
    2.8K Posts
    1,000 Posts Combo Breaker
    ✭✭✭✭
    Hi

    I called City Link and they would not deliver to my neighbours as they stated that the parcel had to go to the purchaser only and that i.d. would have to be shown in order to receive the parcel... this was for a DVD player I ordered. This was a stipulation of the purchase with the vendor, so OK that is fair enough - that is my fault should have realised I would not be around to receive it personally. I had no option but to go to the depot which is a good 60 mile round journey... I got there with all my i.d's and I asked do you need to see i.d. and they said no, sign here. Off I went with my parcel... that really did my head in, because on the phone they would not bend at all, yet at the depot they give any parcel to anyone as long as you know the address it should have gone to.
  • SoolerSooler Forumite
    3.1K Posts
    Part of the Furniture 1,000 Posts Combo Breaker
    ✭✭✭✭
    boom wrote: »
    I have read these posts with interest - in my business, most of my suppliers use City Link and I usually get several parcels delivered through them every week. The service is always excellent.?

    There may be a clue - you're in residence in your business during business hours :)
  • boomboom Forumite
    48 Posts
    Sooler wrote: »
    There may be a clue - you're in residence in your business during business hours :)

    That's a very fair point - I usually always make sure I'm in when parcels are coming, which is a luxury I suppose because I work from home.

    All food for thought ;)
  • bottleredbottlered Forumite
    120 Posts
    perhaps it is a local depot thing

    my local depot is cardiff & they are incompetent beyond belief.
    I live miles from them, yet they claimed to have left the depot, attempted delivery and returned back to the depot all in 10 mins.

    ebuyer were refusing to resend my item until I insisted the very nice lady put my postcode & the depot's postcode into a routefinder
    even she had to admit their claims could not possibly be true

    in the past they have:-
    tried to deliver an open empty box (should have been full of books)
    "lost" a complete TP garden climbing frame set
    "found" the climbing frame but without any packaging (?) & bent beyond use(???)
    refused on the telephone to let OH collect a parcel, despite every possible ID, receipt or document on the planet,because he was a "mr" and the parcel said "mrs" on the front.
    we had to try to find a babysitter, 2 days before christmas, so he could take me in person to the depot.
    once there, they just threw the parcel (a wii) straight to me.
    no ID, no signature, no ref number. I just pointed to a parcel I could see on a shelf and said "I think that one might be mine" & they just handed it over
  • I don't think they're quite as bad as Parcelfarce, but I've had the invisible card after a silent knock and stuff just inexplicably languishing in Sh*ttyLink's depot with no delivery attempt made. A delivery company that just doesn't deliver stuff is a bit of a turn off...
  • DjSatansfuryDjSatansfury Forumite
    159 Posts
    Apparently City Link are broken up to into Local Franchises, and some perform worse than the others. I've never had a problem with my local one, yet some of the stories people have with them...

    If you read on the EBuyer forum, it actually says to contact them if you're having problems with delivery. From their part, the more complaints about a certain City Link franchise, the more they can do about it.
  • I don't think they're quite as bad as Parcelfarce, but I've had the invisible card after a silent knock and stuff just inexplicably languishing in Sh*ttyLink's depot with no delivery attempt made. A delivery company that just doesn't deliver stuff is a bit of a turn off...


    parcelfarce leave me a card but never knock.. go near the door and the dog goes mental so i know if there's anybody there.
    Citylink left my parcel in the shed as requested today which was nice.
  • boomboom Forumite
    48 Posts
    Hmm - I've just skimmed through the eBuyer forum CityLink complaint thread and it's quite interesting :)

    I think it's fair to say that I won't be considering them for sending parcels. It beggars belief that eBuyer are still using them given what's detailed in that thread... presumably they were made an offer that they couldn't refuse.
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