Money taken from account by edreams??

Agricolae

Ah ok, I misread. So it's one easyjet transaction, one opodo and one edreams.

pmduk

yes, the edreams and opodo transactions differ by 1p, which could be due to rounding.

leanne82duke

This happened over a week ago, so the money has definitely left my account. I have received invoices from both opodo and easy jet, so that covers them, but nothing from edreams .

dalesrider

leanne82duke wrote: »

This happened over a week ago, so the money has definitely left my account. I have received invoices from both opodo and easy jet, so that covers them, but nothing from edreams .

Have you spoken to opodo about the charge?

Sen it before on people who have used opodo and have charged them back as unrecognised (PSD, payment services directive) dictates a refund straight away on unrecognsed transactions. But retailer has never presented any info on the debit. So credit stays with customer.
Not helpfull to anyone really.

Only thing I can think is something either in the T/C or a tickbox in the sale process that this payment relates too as the companies are one and the same. Or they have a system error that is duplicating their charge for their service.

leanne82duke

I have sent opodo an email. I refuse to pay to talk to them (I can't help it I'm a scrooge lol )

I have also sent coop a message complaining about the way they are dealing with it. I really shouldn't have to be asking around to find what I am supposed to be doing about it!

pmduk

If Co-op don't deal with it immediately, start the formal complaints procedure. You're right they should have dealt with it.