Keeping a Tivo box

tco03

Is it true that i can keep my Tivo box after a years contract has passed?

Virgin says they will collect it back however a few people have said its now mine if owned for 12 months?

Myth?

visidigi

Virgin do not sell equipment, they lease it.

They remain the owner of the equipment at all times.

Therefore you have to return it or allow them to collect it if you cease to be a customer.

The story you've heard apply to Sky.

macman

If you fail to return it you will be charged for the cost.
But if you cancel your contract the box will be of little use anyway.

superbigal36

I was suprised to hear from my mother that Virgin are physically coming to pick up their stuff from her house. Told her to tie them down to a 2 hour band or equipment will be in garden.

[Deleted User]

superbigal36 wrote: »

I was suprised to hear from my mother that Virgin are physically coming to pick up their stuff from her house. Told her to tie them down to a 2 hour band or equipment will be in garden.

How very considerate of you. If the equipment is damaged as a result of such action you would of course be presented with a bill for replacement.

[Deleted User]

tco03 wrote: »

Is it true that i can keep my Tivo box after a years contract has passed?

No. It belongs to Virgin, not you.
Regardless, if you cancel the cable subscription, the TIVO would be useless to you as a receiver.

superbigal36

Moneyineptitude wrote: »

How very considerate of you. If the equipment is damaged as a result of such action you would of course be presented with a bill for replacement.

Which she could counterclaim with compensation for taking time off etc if they turn up outside the agreed time.

However as you point out how considerate I am I shall organise it to go in the "Paper Collection" wheelie bin if outwith the timeband.
That is where their courier service leave equipment. Fairs fair and all that :A

Jomo

The benefit of you not owning the equipment after 12 months is that if there is a fault, they are responsible for fixing or replacing it whereas with Sky, after 12 months it is out of their hands and you are responsible for fixing/replacing it.

[Deleted User]

superbigal36 wrote: »

Which she could counterclaim with compensation for taking time off etc if they turn up outside the agreed time.

She has no right to such "compensation",of course, but your mother does have a duty of care with regard leased equipment.
Since you obviously have some axe to grind with Virgin for some reason, I won't respond to any more of your remarks.

[Deleted User]

Jomo wrote: »

The benefit of you not owning the equipment after 12 months is that if there is a fault, they are responsible for fixing or replacing it whereas with Sky, after 12 months it is out of their hands and you are responsible for fixing/replacing it.

Since decoders very rarely go wrong outside the 12 month warranty, I'd say this was a somewhat spurious "benefit". In addition, threatening to cancel Sky services because of faulty equipment will invariably produce a free replacement or repair.

Jomo

Moneyineptitude wrote: »

Since decoders very rarely go wrong outside the 12 month warranty, I'd say this was a somewhat spurious "benefit". In addition, threatening to cancel Sky services because of faulty equipment will invariably produce a free replacement or repair.

Well I wouldn't know about that, I've had a few discussions with Sky customers over their broken equipment!

Personally, I would much rather save my threats to get that better deal once the contract finishes.