Counterfeit Product - Claiming money back

wildmanmatt

They were sold on the website in £, but the confirmation email that I received had the prices in $. One at $110 and the other two at $189.

The postage was free.

The website that I bought them from has now removed all but 4 box sets (none of which are the ones I ordered).

MamaMoo_2

In this case, go back to Barclays explaining that it is illegal to post these goods out of the country, and as such you would be willing to destroy this item and provide proof (ie breaking all the disks in two)
I certainly wouldn't be risking £90 odd on shipping.

dalesrider

MamaMoo wrote: »

In this case, go back to Barclays explaining that it is illegal to post these goods out of the country, and as such you would be willing to destroy this item and provide proof (ie breaking all the disks in two)
I certainly wouldn't be risking £90 odd on shipping.

The OP has already broken the law by importing them.....

But to action any chargeback a return has to be actioned if a address is supplied.

S75 in this case will not cover ALL items as it is Item price that counts.
As wealdroam pointed out. :T

Not sure that destroying the evidence will assist the Op at all. In fact may hinder his case no end as any evidence is no longer avaiable. Which Barclays may wish to see before refunding anything under S75.

mo786uk

There is no offence for importing copyrighted works unless it is done in the course of a business.

I would be inclined to keep the items or at the very least take photos.

wealdroam

wildmanmatt wrote: »

They were sold on the website in £, but the confirmation email that I received had the prices in $. One at $110 and the other two at $189.

At today's rates, google reckons $189.00 = £119.15, and $110 = £69.35.

That's Canadian dollars of course.

wildmanmatt

So now we've reached threats and we're at the true nature of the company!
I replied to the company informing them that I would be unable to return the items because it would be illegal for me to export the counterfeits and fraudulent for me to misrepresent the value for customs as $1USD and here is the response that I received:

Before we take action against you and your credit rating, I will try this one last time.

The value of the goods are $1, it has no value for export, its a returned product.

A returned product, has no value.

As for the product, its not counterfeit, our supplier has there affairs in order, that I can assure you.

You are not exporting goods.

Your returning goods you don't want, theres a difference and we CLEARLY tell you to write that in the email we sent you.

So its your choice.

If you think you can claim back your money with your bank and keep the item, you have another thing coming.

We have dealt with people like you and I can tell you this, it doesn't end well on your end.

We don't get our item back......as for you?

You will have to deal with a collection agency harassing you for the next six months.

We will also contact the credit bureau and have a negative remark put on your credit report. Hope you don't mind your credit rating taking a hit for some stupid DVDs. What a joke.

We will give you 72 hours to confirm the item has been returned before we take action.

We will keep these emails as proof of your intent.

MamaMoo_2

dalesrider wrote: »

The OP has already broken the law by importing them.....

But to action any chargeback a return has to be actioned if a address is supplied.

S75 in this case will not cover ALL items as it is Item price that counts.
As wealdroam pointed out. :T

Not sure that destroying the evidence will assist the Op at all. In fact may hinder his case no end as any evidence is no longer avaiable. Which Barclays may wish to see before refunding anything under S75.

Might be worth going down a chargeback route instead of S75 then.

Also, I said that the OP could suggest to Barclays that he will destroy them and provide evidence, not to just go ahead and do it.
I know often in cases of counterfeit goods, Paypal etc ask that rather than returning goods, they are destroyed and proof of destruction provided, and thought this may be a helpful solution to offer to Barclays. It prevents the OP breaking the law by shipping counterfeit goods, and also shows Barclays that OP is not being dodgy by looking to get a refund and keep the goods.

MamaMoo_2

wildmanmatt wrote: »

So now we've reached threats and we're at the true nature of the company!
I replied to the company informing them that I would be unable to return the items because it would be illegal for me to export the counterfeits and fraudulent for me to misrepresent the value for customs as $1USD and here is the response that I received:

Take this straight to the bank. I'd also see if there are any agencies in Canada you could report them to.
Might be worth telling them you're seeking legal advice over their threats etc.
Also, they can't report !!!!!! to the CRAs as they haven't given you credit, idiots. They also need your permission to report to a CRA (hence loan applications etc stating "we may search and report to CRAs)
Also, of course a returned product (assuming not counterfeit sh!te) has a value. If I return a £5k ring to a jewellers, does that mean because it is a return that it has no value? No.

gb12345

@OP - It might also be worth naming and shaming the website on here, so that other potential victims can see what they are dealing with.

unholyangel

wildmanmatt wrote: »

So now we've reached threats and we're at the true nature of the company!
I replied to the company informing them that I would be unable to return the items because it would be illegal for me to export the counterfeits and fraudulent for me to misrepresent the value for customs as $1USD and here is the response that I received:

They're going to affect your credit rating? :rotfl:
Perhaps a good thing they're not in the UK else that email could get them in hot water.