scammed by three "3" and "PayforIt" help plzzz
Hi everyone,
Before I start " I know there is another thread about PayforIt in here but everyone either got refund by other network or being on pay as you go but my mum is on contract and been charged over £150 over 7 month."
Yes my mum being over charged £5 a week over 7 month ( she has been abroad for 4 month and her phone was off).
So I phoned 3 and I asked why and what is this charge for, he replied its PayForIt and you clicked on a website and agreed and confirmed to pay for the service however she never used any thing on her phone except making phone calls and listening to music.
anyway after a long conversation with 3 over the phone and asking for manager (very rude and ignorant), they replied there is nothing to do with three and I should email PayForIt (there is no phone number) and solve my problem with them, but i said three is charging me not payforit but he replied it is what it is three can not do anything about it, and they are still charging her £20 a month, and saying three cannot stop this :mad::mad::mad:
I wonder if I can do anything about it like stop my direct debit
Before I start " I know there is another thread about PayforIt in here but everyone either got refund by other network or being on pay as you go but my mum is on contract and been charged over £150 over 7 month."
Yes my mum being over charged £5 a week over 7 month ( she has been abroad for 4 month and her phone was off).
So I phoned 3 and I asked why and what is this charge for, he replied its PayForIt and you clicked on a website and agreed and confirmed to pay for the service however she never used any thing on her phone except making phone calls and listening to music.
anyway after a long conversation with 3 over the phone and asking for manager (very rude and ignorant), they replied there is nothing to do with three and I should email PayForIt (there is no phone number) and solve my problem with them, but i said three is charging me not payforit but he replied it is what it is three can not do anything about it, and they are still charging her £20 a month, and saying three cannot stop this :mad::mad::mad:
I wonder if I can do anything about it like stop my direct debit
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If there is another thread here, I think there is some info there on how to try solving the main problem in the first place.
.withdrawal, NOT withdrawel ..bear with me, NOT bare with me
.definitely, NOT definately ......separate, NOT seperate
should have, NOT should of .....guaranteed, NOT guarenteed
as I said most people were on pay as you go and stopped using their simcard or been on the other network and they got refund. but three saying they can not refund and can not stop it :mad::mad::mad:, I have received a text message saying you have subscribed to service which cost £5 a week you can opt out by replying stop so I did but she has been charged for £20 again so really there is no way to stop that.:mad::mad::mad:
.withdrawal, NOT withdrawel ..bear with me, NOT bare with me
.definitely, NOT definately ......separate, NOT seperate
should have, NOT should of .....guaranteed, NOT guarenteed
Thanks for advise Should I stop my direct debit or not?
three says they cannot do anything to stop this
Feel free to do this if you don't mind Three trashing your credit file(s).
It's their problem, not yours, that they cannot. They are in cahoot with Payforit and share the proceeds.
.withdrawal, NOT withdrawel ..bear with me, NOT bare with me
.definitely, NOT definately ......separate, NOT seperate
should have, NOT should of .....guaranteed, NOT guarenteed
NOT. this will damage your mothers credit file.
yes, thanx I asked my mum to call them and ask for prof of subscription i will post their reply here.
PayForIt is a company that is owned, setup and operated by 3 and the other main Networks.
Their phone number is 08458341119 (expensive from mobile). This number also generates extra revenue for the Networks.
Payforit is now regulated by PhonepayPlus where it is important you make your complaint.
http://www.phonepayplus.org.uk/For-the-Public/Make-a-complaint.aspx
ps. do you have the shortcode for this 'service'?