Forum Home» Phones & TV» Mobiles

scammed by three "3" and "PayforIt" help plzzz

New Post Advanced Search

scammed by three "3" and "PayforIt" help plzzz

edited 30 November -1 at 1:00AM in Mobiles
12 replies 43K views
kyasharskyashars Forumite
22 posts
edited 30 November -1 at 1:00AM in Mobiles
Hi everyone,

Before I start " I know there is another thread about PayforIt in here but everyone either got refund by other network or being on pay as you go but my mum is on contract and been charged over £150 over 7 month."

Yes my mum being over charged £5 a week over 7 month ( she has been abroad for 4 month and her phone was off).

So I phoned 3 and I asked why and what is this charge for, he replied its PayForIt and you clicked on a website and agreed and confirmed to pay for the service however she never used any thing on her phone except making phone calls and listening to music.

anyway after a long conversation with 3 over the phone and asking for manager (very rude and ignorant), they replied there is nothing to do with three and I should email PayForIt (there is no phone number) and solve my problem with them, but i said three is charging me not payforit but he replied it is what it is three can not do anything about it, and they are still charging her £20 a month, and saying three cannot stop this :mad::mad::mad:

I wonder if I can do anything about it like stop my direct debit
«1

Replies

  • edited 13 January 2013 at 1:34PM
    grumblergrumbler Forumite
    54K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭✭
    edited 13 January 2013 at 1:34PM
    Stopping a DD is a very easy thing to do, but this will not solve the original problem and will create new problems.

    If there is another thread here, I think there is some info there on how to try solving the main problem in the first place.
    We are born naked, wet and hungry...Then things get worse. :(

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • grumbler wrote: »
    Stopping a DD is a very easy thing to do, but this will not solve the original problem and will create new problems.

    If there is another thread here, I think there is some info there on how to try solving the main problem in the first place.

    as I said most people were on pay as you go and stopped using their simcard or been on the other network and they got refund. but three saying they can not refund and can not stop it :mad::mad::mad:, I have received a text message saying you have subscribed to service which cost £5 a week you can opt out by replying stop so I did but she has been charged for £20 again so really there is no way to stop that.:mad::mad::mad:
  • grumblergrumbler Forumite
    54K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭✭
    I'd ask Three for the proofs that I did subscribe for something. Then I'd complain to the ombudsman or, maybe, sue Three via online small claims court. Without proofs and without my aouthorisation to charge me for anything except mobile service they provide, they don't have a leg to stand on.
    We are born naked, wet and hungry...Then things get worse. :(

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • Curr946Curr946 Forumite
    525 posts
    its not 3 charging you, they are being invoiced and adding the charge to the bill. Its like paying a continues payment on a credit card. Not sure about 3 but other networks have the option to block all third party charges.
    If you keep on doing what's you've always done, you'll keep on being what you've always been...:think:
  • grumbler wrote: »
    I'd ask Three for the proofs that I did subscribe for something. Then I'd complain to the ombudsman or, maybe, sue Three via online small claims court. Without proofs and without my aouthorisation to charge me for anything except mobile service they provide, they don't have a leg to stand on.

    Thanks for advise Should I stop my direct debit or not?
  • Curr946 wrote: »
    its not 3 charging you, they are being invoiced and adding the charge to the bill. Its like paying a continues payment on a credit card. Not sure about 3 but other networks have the option to block all third party charges.

    three says they cannot do anything to stop this
  • edited 13 January 2013 at 2:13PM
    grumblergrumbler Forumite
    54K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭✭
    edited 13 January 2013 at 2:13PM
    I thought I made it clear: "this will not solve the original problem and will create new problems."

    Feel free to do this if you don't mind Three trashing your credit file(s).
    kyashars wrote: »
    three says they cannot do anything to stop this
    It's their problem, not yours, that they cannot. They are in cahoot with Payforit and share the proceeds.
    We are born naked, wet and hungry...Then things get worse. :(

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
  • Curr946Curr946 Forumite
    525 posts
    kyashars wrote: »
    Thanks for advise Should I stop my direct debit or not?

    NOT. this will damage your mothers credit file.
    If you keep on doing what's you've always done, you'll keep on being what you've always been...:think:
  • grumbler wrote: »
    I thought I made it clear: "this will not solve the original problem and will create new problems."

    Feel free to do this if you don't mind Three trashing your credit file(s).

    yes, thanx I asked my mum to call them and ask for prof of subscription i will post their reply here.
  • Hi everyone,

    Before I start " I know there is another thread about PayforIt in here but everyone either got refund by other network or being on pay as you go but my mum is on contract and been charged over £150 over 7 month."

    Yes my mum being over charged £5 a week over 7 month ( she has been abroad for 4 month and her phone was off).

    So I phoned 3 and I asked why and what is this charge for, he replied its PayForIt and you clicked on a website and agreed and confirmed to pay for the service however she never used any thing on her phone except making phone calls and listening to music.

    anyway after a long conversation with 3 over the phone and asking for manager (very rude and ignorant), they replied there is nothing to do with three and I should email PayForIt (there is no phone number) and solve my problem with them, but i said three is charging me not payforit but he replied it is what it is three can not do anything about it, and they are still charging her £20 a month, and saying three cannot stop this

    I wonder if I can do anything about it like stop my direct debit
    The simple fact is 3 are taking money from you mother's account and feeding you the proverbial crock of crap....

    PayForIt is a company that is owned, setup and operated by 3 and the other main Networks.
    Their phone number is 08458341119 (expensive from mobile). This number also generates extra revenue for the Networks.

    Payforit is now regulated by PhonepayPlus where it is important you make your complaint.

    http://www.phonepayplus.org.uk/For-the-Public/Make-a-complaint.aspx

    ps. do you have the shortcode for this 'service'?
This discussion has been closed.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support