Moving House - Stuck on Virgin Media Contract help!

cosevo

About 4 months ago I signed up a new contract with Virgin Media, have been with them with top internet package for the past 10 years, and 4 months ago added the Tivo Box with TV package.
I am now moving home, and they have said the new address is not capable of having the TV package, and even the broadband will drop from current (100MB) down to (9MB-16MB).

Now they have told me to leave I'll have to pay £280 to get out of my contract, is there a way I can argue the case that they cannot supply the same service in my new address?

Working out the price of staying with them for just the internet and then getting Sky for the TV, is about the same price over a 2 year period as it would be to pay the £280 and completely move to Sky.

I also have a Virgin Media Mobile Contract as well which I will be keeping regardless.

Any Advice on what I can do....thank you

Curr946

why did you agree to a new contract if you new you were moving in a few months?

Anyway, they can supply you with a service subject to your location and can hold you to your contact. My mate have this issue and he was given sky tv (via virgin) and a BT phone line and internet (via virgin). The service is not as good as he had in the fiber area. He still only pays virgin but has rebranded sky and bt services.

cosevo

Didn't really have intension to move so soon, just right house, right price, right time I guess

visidigi

have you had a letter in the last 30 days advising you of the price rise in February?

cosevo

I don't believe I have no

cosevo

ditched virgin media, £180 to end contract in the end, gone with Sky for the whole lot, got free broadband for a year, so saved £90 there, and monthly its about £8 cheaper than I pay now, so all in all, no loss

macman

No, you can't avoid the ETC. You contracted at your current address, and VM (nor any other telcom) gurantee 100% coverage.
If you switch to VM National with a free home move, you will reduce the ETC (you'll still have to pay the TV component), but you'll start a new 12 or 18m contract.
You'll be on a standard resold BT Wholesale ADSL service, hence the lower speed. Not VM cable.