How does Work Programme get it's money?

AP007

Elvisia wrote: »

I didn't get any reply originally - I just got a call from someone at SEETEC saying it was all cleared up, I couldn't work out who they were, and one from the Job Centre saying they had spoken to SEETEC and it was all cleared up. The woman who rang up my mum said she was responding because of complaints - I had forgotten that bit I was so angry at her blabbing my personal details - then she makes the whole thing miles worse by breaking the Data Protection Act. I have never had any letters, only phone calls and phone messages. The only letters they have sent in the past have been requests for me to attend more bl**dy interviews.

I've sent a list of exactly what I want from SEETEC which has been sent to my MP and he's written it up in a letter.

No seriously if you email them you ask for the person to make a complaint to and they will tell you.

Email that person and they will respond, trust me as I have done it!!

I even got a call from the OPs manager!!!!

If you do not do this or chase it up non stop they will carry on and I doubt the MP cares

email [EMAIL="'info@seetec.co.uk'"]'info@seetec.co.uk'[/EMAIL] and ask for a named person to address a complaint to and their email address etc

Elvisia

What happened in your case? I made a complaint and they said fine, then as long as I told them I was in work they'd go away. They said they'd had to employ someone as they were getting so many complaints, but she only seemed keen to put down I had been in employment for a year.

My local MP has a pile of cases against SEETEC and the JCP, so he at least *appears* to be doing something...although not much is happening.

AP007

Elvisia wrote: »

What happened in your case? I made a complaint and they said fine, then as long as I told them I was in work they'd go away. They said they'd had to employ someone as they were getting so many complaints, but she only seemed keen to put down I had been in employment for a year.

My local MP has a pile of cases against SEETEC and the JCP, so he at least *appears* to be doing something...although not much is happening.

They would have never replied 'fine' I got a written letter and a phone call!
You do NOT have to tell them or the JC you are in work at all

You need to lodge a complaint with their head office ops manager. Have you done this?

Elvisia

Ah not the head office ops manager, only with my local branch complaints person (who rang up my parents and so now I want to make a complaint against her). OK will get onto the case now.

Can this scheme possibly be so complicated and inefficient.

AP007

Elvisia wrote: »

Ah not the head office ops manager, only with my local branch complaints person (who rang up my parents and so now I want to make a complaint against her). OK will get onto the case now.

Can this scheme possibly be so complicated and inefficient.

I would have thought you had done this already as I am sure I mentioned it before?

If you complain to the site you go to, what do you think the reply would be? One that sound like 'who cares' or whatever.

Their bosses need to know about the mess and the lies and harrasment so email [EMAIL="info@seetec.co.uk"]info@seetec.co.uk[/EMAIL] and ask who you need to contact for a complaint in your area

There are different people for different areas and will tell you what to do next.

It is NEVER complicated to make a complaint as you ALWAYS go to the top as I thought people would know to do this.

AP007

AP007 wrote: »

Just get in touch with their head office and tell them any more hasseling will result in you going to CH4 news as they love stories like this

See I knew I mentioned it and thought you did so!

Elvisia

I cc'd in the head office a while ago, but sent another complaint letter to the complaints people at my local branch.

It seems I am not the only one as they have employed someone solely to respond to everyone who complained.

Elvisia

Wait a moment, I am losing the plot, I've got my massive file of correspondence with the WP here and I did write to the Head Office properly, I never had any response to that.

AP007

Elvisia wrote: »

I cc'd in the head office a while ago, but sent another complaint letter to the complaints people at my local branch.

It seems I am not the only one as they have employed someone solely to respond to everyone who complained.

The office where you attend has employed someone to deal with complaints?

AP007

Elvisia wrote: »

Wait a moment, I am losing the plot, I've got my massive file of correspondence with the WP here and I did write to the Head Office properly, I never had any response to that.

You emailed [EMAIL="info@seetec.co.uk"]info@seetec.co.uk[/EMAIL] and asked for a named person to send a complaint to?

Its not a lot of good to CC them in if you are addressing it to your contact at the site you attened.

You would have needed to chase it up - I got a reply in 2 days with a name who would be dealing with the complaint and I emailed over my letter then got a reply from the guy who was looking into it then a another email with the letter attached, the letter in the post then a phone call.