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Returns policy.

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Hey. I hope some one can help me out here. At the beginning of November I ordered a Nokia lumia 920 on an orange contract from phones4u. Within the first week I decided I was not happy with the handset so contacted phones4u to arrange a return and cancel the orange contract. They cancelled the contract without a problem and told me they would send me a free post envelope to send the handset back to them. It's now January and this envelope has not arrived even though in the past few months I must have rang them about 20 times. Can anyone tell me what I can do? Do I need to keep badgering them in order to send it back or do I now have rights to keep the phone and sell it?

Thanks everyone

Linz xx

Comments

  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Are you sure that the contract was cancelled? Have you received any confirmation?
  • Mickyk
    Mickyk Posts: 171 Forumite
    Check the contract was cancelled, and do not sell the phone, as they can come looking for it between 2-5 years after the mistake, and if you don't then return it, they would charge full retail at the time of sending. That scenario does not happen often, but can happen.
  • I have received confirmation from orange that the contract has in fact been cancelled.
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