Edf do not touch this company

giggus

My problem is paying them any money. It took them 6 months to accept that I existed and now I have left them they continue to chase money even though I have letters from them agreeing I have paid in full. They are now threatening to shut the electricity off, but they do not supply me Scottish Power do, and yet when I call them all I get is that these letters are sent in error.

I am keeping a log off all calls and promises, all letters and e-mails and it really is consuming hours of my time. I tried talking to Steve Hayfield their Customer Services Director but he is not 'customer facing', (sorry I though he was a customer services director). I have written to him only for my letters to be passed back to the call centres who just do not know what they are doing.

So be warned DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES

Atidi

Any suggestions on who I should use?

If I go by all the advice about not using this supplier or that supplier that is posted on this site (often by Newbies), I'd be reading by candlelight!

welshee

Never had a problem with them at all.
Great service and fast contact.
If they want take your money, bank it and keep the interest...easy see.
When they ask just pay them..but i have never had this problem i actually pay extra on top of my DD just to make sure i am in credit....my choice.

dogshome

Stop useing the phone and send an Email, (A letter is better), headed *Complaint in bold - List the history and quote the date of the letter agreeing you owed nothing.

* In the strange world of Utility Co's, any phone call or Email is just a communication, until that is the word Complaint is used - With this EDF are on notice by the terms of their licence, to resolve the problem within 56 days and if they don't you go straight to the Ombudsman

Capt.Radar

Log a formal complaint using the complaints procedure on their website.
As previously stated, using the word COMPLAINT means they have to listen and resolve within a specified period, also ALL COMPLAINTS have to be reported in their official stats. In 2011 they were top of the complaints league for Energy companies and have a similar profile for 2012...
These companies may not care about individual customers like you and I, but they realy do care about their market share, so logging a real COMPLAINT does hit them hard when stacked on top of the many others already in the pile!

backfoot

Many customers have found dealing with EDf almost impossible.The background to the problems are highlighted in the attached article.

http://www.computerweekly.com/news/2240170222/EDF-blames-system-upgrade-for-customer-complaint-failures

Recent evidence on the Forum doesn't inspire confidence. The article concerns the IT problems but the complaint handling is equally dismal.OFGEM are investigating.