Extra deferment - money taken out!!

grumbler

My guess is Anti Money Laundering.

LardyCake

ellzman wrote: »

...
What type/form of complaint should I raise ...

Look on the NatWest website or in your terms & conditions document. Somewhere it should tell you about their complaints procedure and how to go about raising a complaint.

If you wish to complain then follow that procedure to the letter.

Personally I would phone or send them a "secure message" via internet banking as a first step.

Make sure you note everything you do & who you speak to and when.

stclair

innovate wrote: »

Or a thread in which we have only partial information.

I was thinking that but I was being polite. I'm in enough trouble on mse as it is today :-)

stclair

ellzman wrote: »

What is an AML issue?

What type/form of complaint should I raise if there is a 'particular' one?

The branch staff would not be able to sort this there and then it would be head office who would have the powers to return the funds?

NatWest complaints procedure can be viewed here:

https://www.natwest.com/Downloads/global_options/complaints_leaflet.pdf

https://www.natwest.com/global/contact-us/complain.ashx

SkipClick

Did you check you currect account have max to be transfer from another account personal reserve limit?.

Thought be better if you take 5K rather than 10K split into two transactions to see gone through.

innovate

SkipClick wrote: »

Did you check you currect account have max to be transfer from another account personal reserve limit?.

Where do you check this?

SkipClick

innovate wrote: »

Where do you check this?

You should know this current account. State at the top of your account when on line your Overdraft and Reserve max transactions. My bets you have gone over your personal reserve this is why bounce back.

stclair

SkipClick wrote: »

You should know this current account. State at the top of your account when on line your Overdraft and Reserve max transactions. My bets you have gone over your personal reserve this is why bounce back.

Do Natwest have personal reserves?

grumbler

Google fails to find any information on "personal reserve" on natwest.com site, but I think this has nothing to do with transfers from other banks to Natwest current account.

innovate

SkipClick wrote: »

You should know this current account. State at the top of your account when on line your Overdraft and Reserve max transactions. My bets you have gone over your personal reserve this is why bounce back.

Sorry, I have no idea what account you are talking about. I have looked at my Natwest account and it doesn't show anything about overdraft and reserve. I have searched the Help for 'reserve' and nothing was found in the context of a current account.

I have never come across a current account where you could specify a maximum sum for incoming transactions (or for outgoing ones, for that matter).