Jessops in administration - what about my order?

dalesrider

alan.yates wrote: »

I was asked for a deposit amounting to £304.50 which I paid for by Visa debit card.

On phoning the Jessops Shop I was told that my deposit may not be returnable, ... is this so?
Would I not be allowed to the 14 day canellation period.

I would rather have my deposit back and buy the camera from a company that is operating normally.
Any advice would be welcome please.

1st off DO NOT CANCEL THE ORDER.

If the goods have not arrived 15 days after the date of debit contact your bank, ask for disputes department and get a non reciept chargeback actioned.
This should be done with not paperwork and over the phone (how we work).
Do not listen to people who say co not trading = no chance of money back. Its claimed from their merchant bank.

Also people mention S75. Even on a credit card it would not be actioned in this case.

derrick

bod1467 wrote: »

Providing the cost of the item is more than £100.

And less than £30,000

.

derrick

dalesrider wrote: »

1st off DO NOT CANCEL THE ORDER.

If the goods have not arrived 15 days after the date of debit contact your bank, ask for disputes department and get a non reciept chargeback actioned.
This should be done with not paperwork and over the phone (how we work).
Do not listen to people who say co not trading = no chance of money back. Its claimed from their merchant bank.

Also people mention S75. Even on a credit card it would not be actioned in this case.

Yes it would:
S75 : -
"This piece of legalese is fantastic protection, particularly during these credit crunch times. It means if you order something and if the retailer goes kaput, you can still claim your money back from the card company (even if you've since closed your credit card account). "

I know the above is from MSE, but it is legislation, as against Chargeback not being.

.

Grantabrycge

As far as I know CEWE Color has reached agreement with the administrators to honouring all Jessops photo print orders.

custardy

Peter Jones @dragonjones

Please do me a friday favour & RT the world !! http://photo.jessops.com/email/20130128/email.html

http://photo.jessops.com/email/20130128/email.html

BG508

Reference my previous posts regarding money paid by debit card for Jessops academy training...I have been refunded my full amount with chargeback using the template letter on here...Thank you MSE I hope others get a result

Martint

Probably posted in the wrong place - feel free to move it but it might be helpful to others to know that I have successfully had my money back for unhonoured Jessops vouchers by asking Santander for chargeback. Not very helpful forms to complete but worth the effort.