Not helping small businesses

beatpoorservice

This is a gripe about the inability of TalkTalk to move my broadband service within a reasonable timescale when I moved home within the same village recently.

I'm self-employed and need to have access to broadband for my home office.

TalkTalk either wanted to charge me for moving the service (to a house with an existing second phone line) or commit me to a 2 year contract when I had been a customer for years through Tiscali/Nildram et al.
From 23rd Nov they were quoting a date for the new service 1 week after my moving in date. Not great, but I could work round this.

They agreed to move the line for no charge and honour my existing contract, but then were quoting a problem on the line that BT Openreach had to resolve and a new date of end of January.
I then had daily discussions with them until they confirmed 24th Jan.
Going directly to Openreach gave me a Feb date.

So I found a local rural broadband provider, fairly new, Airband, and they fitted a microwave dish within a week. Happy days I now get 20mg download as opposed to 0.8mg from TalkTalk before.

Given my lengthy discussions with Talktalk I cancelled my service on 18th December suggesting that they should reduce/waive the notice period due to their inability to transfer my service.

I'm now being chased for payment of service during the notice period, which they say is to the end of Jan and a cancellation charge. as I was within the original 2-year contract.

Very unimpressed, as I feel that I only changed providers because they were unable to move my service within a reasonable time.

I'd be happy if they waived either the notice period or cancellation charge - any idea how I get this done - customer services are very unhelpful.

visidigi

Did you have a TalkTalk business tariff or were you using a private consumer service and expected business service levels of efficiency?

In either case, you are still liable for the original contract period you committed to. You chose to move, not Talk Talk.