We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

UK-passport.net

Options
1454648505171

Comments

  • Pollycat
    Pollycat Posts: 35,759 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    gappason wrote: »
    I feel like such a fool for being duped by these con artists. I stupidly missed the warning on the site about not being affiliated with HMPO, and like previous posts, assumed it was the official passport office. I filled out the form, payed my £69 (YES - YOU HEARD RIGHT - £69), signed and returned the application form and thought no more of it. A couple of weeks later I received a letter from HMPO informing me that I hadn't paid their fee.

    Obviously, this is my fault for not taking more care.

    Their warning on the site should be changed to
    "DON'T USE US - WE ARE ROBBING B#STARDS AND MAKE MONEY FOR NOTHING"

    This might be too late for you but it might be worth checking the T&Cs of the website you used - there are a number of different ones being discussed on this thread - to see if you can get a refund.

    Some websites do offer a refund - less an admin fee - even after they've processed your application.

    Also, be aware that it's not just for passport renewal that these websites exist. Watch out for the following:
    EHIC
    ESTA
    Driving Test booking
    Driving licence renewal
    Return of Tax Return
  • chiefnoobie
    chiefnoobie Posts: 5 Forumite
    edited 16 January 2014 at 1:05PM
    Passport.net got my money I have ad blocker on Firefox as well I am surprised it was at the top of Google and not shaded pink!
    Well it looks like I'm not the only one that got diddled out of their money then! Has anyone else noticed that it looks exactly the same as the Universal Job Match web site? I was on it earlier in the day and just didn't think and they had me! Looking back now I clearly see the notice on the page but hey that's in hindsight. They have taken the full £72.50 out of my account, and I have cancelled it. I've heard nothing back so Trading Standards told me to send a letter by registered post stating they are in breach of contract by not refunding my money minus the £8. Has anyone else done this Trading they must spend a lot of time in the small claims court. I also can't be sure that the address was legit it's somewhere in Hampshire the only address the Post office could fins was a Global Travel address so maybe that's them. I just can't understand how these people are allowed to continue.
  • Passport.net got my money I have ad blocker on Firefox as well I am surprised it was at the top of Google and not shaded pink!
    Well it looks like I'm not the only one that got diddled out of their money then! Has anyone else noticed that it looks exactly the same as the Universal Job Match web site? I was on it earlier in the day and just didn't think and they had me! Looking back now I clearly see the notice on the page but hey that's in hindsight. They have taken the full £72.50 out of my account, and I have cancelled it. I've heard nothing back so Trading Standards told me to send a letter by registered post stating they are in breach of contract by not refunding my money minus the £8. Has anyone else done this Trading they must spend a lot of time in the small claims court. I also can't be sure that the address was legit it's somewhere in Hampshire the only address the Post office could fins was a Global Travel address so maybe that's them. I just can't understand how these people are allowed to continue.

    Because what they are doing isn't illegal.
  • wealdroam wrote:
    The original post on this thread is nothing short of blatant copyright infringement.

    There is no original content in that post whatsoever.

    Every single word is lifted directly from the thisismoney article.

    Ever thought of becoming a journalist, Wantmemoney?
    well yes actually.

    have you ever thought about running one of these rip-off websites?

    have you ever thought about spending all your 'working' MSE day promoting and defending these rip-off sites?

    have you ever thought about spending all your time on MSE trying to get posts that are negative to these rip-off sites deleted?
  • hpuse
    hpuse Posts: 1,161 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Because what they are doing isn't illegal.

    doing = trading;

    trading = creating websites + signing contracts + financial transactions + customer servicing ;

    oh sorry I forgot to add :D

    customer services = not responding to emails + denying refund
  • hpuse wrote: »
    doing = trading;

    trading = creating websites + signing contracts + financial transactions + customer servicing ;

    oh sorry I forgot to add :D

    customer services = not responding to emails + denying refund

    Are you on something today? :o

    None of your posts make sense as you seem to be talking in riddles.
  • Pollycat
    Pollycat Posts: 35,759 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    Passport.net got my money I have ad blocker on Firefox as well I am surprised it was at the top of Google and not shaded pink!
    Well it looks like I'm not the only one that got diddled out of their money then! Has anyone else noticed that it looks exactly the same as the Universal Job Match web site? I was on it earlier in the day and just didn't think and they had me! Looking back now I clearly see the notice on the page but hey that's in hindsight. They have taken the full £72.50 out of my account, and I have cancelled it. I've heard nothing back so Trading Standards told me to send a letter by registered post stating they are in breach of contract by not refunding my money minus the £8. Has anyone else done this Trading they must spend a lot of time in the small claims court. I also can't be sure that the address was legit it's somewhere in Hampshire the only address the Post office could fins was a Global Travel address so maybe that's them. I just can't understand how these people are allowed to continue.

    OK, so it sounds like you've used one of the websites (there are a number of different ones, several being discussed on here) that do give a refund (minus £8 admin).

    Did you contact them in the way they said in their T&Cs?
    If you emailed them, there is a specific email address to use.
    If you didn't sent your refund request there, that may be why you haven't had your refund.

    At least you've acknowledged that there is a clear notice on the website you used but you just didn't see it. :T
    Makes a refreshing change from those people banging on about 'hidden in the small print'. :cool:

    Hope you get your refund sorted out. :)
  • Pollycat
    Pollycat Posts: 35,759 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    Are you on something today? :o

    None of your posts make sense as you seem to be talking in riddles.

    I believe Hpuse was trying for irony (but sadly failed). :rotfl:
  • Thanks yeah I had a lapse in judgement and they got my money. There was only an email address to contact them on no phone number. I've heard there used to be a premium rate number but that seems to have gone now. I've sent a letter saying they are in breach of contract by not refunding me via recorded delivery, I have no idea if the address is real though. I phoned up retail dispute and they said that they are a legit company but they deal with hundreds of complaints from them every week. I understand what they are doing is legal but just barely. Did anyone see Rip off Britain a couple of weeks back Passport.net was on there. I just hope the swines refund me.
  • I got refunded my money in the end minus the £8 as expected I only had one random email from Passport.net at 7pm in the evening asking for my order ID and it got refunded to my paypal account a couple of days later. I can live with the eight quid loss! Lets hope they get the law changed soon so conmen like this can't keep doing it. If it happens to anyone else I'd recommend getting a recorded delivery letter sent as soon as possible it seemed to work for me.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.