British Gas - expensive

AJS33

Hi

My partner is in the forces and owns a house up north, british gas have been charging him £80 a month for gas only, in the beginning part of 2012 he was only home every other weekend and in the last six months he has been home 3 times totally 6 days, the central heating has not been on while he isn't there only the water coming on once a day to make sure the pipes didn't freeze

he went to cancel British gas as he is moving out a presumed he would get a nice big credit as there is no way he could have used £960 of gas, and yet they said he was only intitled to a £40 credit.

Has anyone else had any problems like this with british gas???

queen_alxandra

yes i am currently having the same problems. they claimed i used £2600 a year at a property and there was only me and my boyfriend living there! when i moved i was already with british gas for gas and it took me a while to change it so from january to november i was with them and they charged me £1100!!!! they are a ridiculous company!!! i thought customers tried to get repeat customers not make sure they steered clear forever!!

Joyful

The most important thing here is the readings. Were his bills estimated or have they all be done to actual readings? If actual then he has used that amount of gas. If estimated did he have true reading when he moved in otherwise he may be paying for the previous persons usage.

withabix

AJS33 wrote: »

Hi

My partner is in the forces and owns a house up north, british gas have been charging him £80 a month for gas only, in the beginning part of 2012 he was only home every other weekend and in the last six months he has been home 3 times totally 6 days, the central heating has not been on while he isn't there only the water coming on once a day to make sure the pipes didn't freeze

he went to cancel British gas as he is moving out a presumed he would get a nice big credit as there is no way he could have used £960 of gas, and yet they said he was only intitled to a £40 credit.

Has anyone else had any problems like this with british gas???

When did he last give them an ACTUAL meter reading?

BG can only go by actual meter readings. They don't just 'make it up'.

withabix

AJS33 wrote: »

Hi

My partner is in the forces and owns a house up north, british gas have been charging him £80 a month for gas only, in the beginning part of 2012 he was only home every other weekend and in the last six months he has been home 3 times totally 6 days, the central heating has not been on while he isn't there only the water coming on once a day to make sure the pipes didn't freeze

he went to cancel British gas as he is moving out a presumed he would get a nice big credit as there is no way he could have used £960 of gas, and yet they said he was only intitled to a £40 credit.

Has anyone else had any problems like this with british gas???

When did he last give them an ACTUAL meter reading?

BG can only go be actual meter readings for final bills. They don't just 'make it up'.