We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Issue / complaint with EE
Options

sophia.anastasi
Posts: 8 Forumite
in Mobiles
i was on tmobile , full contract for 36£ a month , got a phone call from EE saying if i switch , everything will be the same , same data / calls / text but ill be on 4g
after doing the switch my data run out the next day , i found out my data allowence was only 500mb!!
it took 4/5 callled to switch back to tmoile ( still in proccess ) so now have no phone , if EE wont take my complaint seriously who can i complain to?
after doing the switch my data run out the next day , i found out my data allowence was only 500mb!!
it took 4/5 callled to switch back to tmoile ( still in proccess ) so now have no phone , if EE wont take my complaint seriously who can i complain to?
0
Comments
-
sophia.anastasi wrote: »..so now have no phoneif EE wont take my complaint seriously who can i complain to?0
-
sorry did not fully explain , they are charging me for the extra data i used ( which i was told was included ) as it was with my t mobile , they have promised to change me back to tmobile 2/3 times and each time delayed it
and i still have a bigger bill than if i was just with tmobile and keep losing days of my phone0 -
Hi Sophia,
The exact same thing happened to me last week from Orange to EE.
I didn't ask to move and now I have no service at all. They seem pretty clueless if you ask me, for example the guy on the phone said I would be contacted once I have been moved back to Orange to re-active my sim card - except they can't contact me as I have no phone now! :huh:
I hope you get it sorted soon, and I hope mine is too!
AJP0 -
If they are ringing people up trying to get existing customers over to 4G then that signifies either great cheekiness or great desperation on their part. I wouldn't sign up for 4G just yet- wait until the summer when there is more choice and the price is (slightly) more competitive.0
-
How come?
What do you want? They made an error and are in the process of correcting it.
Hardly a nice welcome - the OP has clearly been inconvenienced by their "mistake" (some may say deceptive or fraudulent act - the OP was clearly deceived by the agreement). They could clearly do more (cancel the bill, move her back ASAP, pay compensation, etc.). Lets remember if the OP makes a mistake, say signing up for a £50 contract instead of £20, they would expect compensation (in the form of an early release fee)!
OP, ask for details of their ADR scheme (see my post in the o2 price rise thread) & state that you plan to complain to trading standards, OFFCOM & Watchdog. If feeling brave, ask for you PAC code, which they must give you unless they cannot identify you - this is a very risky route - use at your own risk; they cancelled the t-mobile contract to move you to EE - it is probably no longer enforceable, the EE contract is not what they sold, so difficult to enforce... what can they do - they will try to frighten you, but would they go all the way to court? I really have no idea how this would play out, so ADR & OFFCOM are the best routes.Certain OTT members have caused me to add this disclaimer: all advice given is free of charge & as such should be taken to be IIRC (as I don't spend hours researching all answers :eek: )!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.6K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards