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Orange swapables

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I have a contract with Orange which apparently allows me use of two of their swapables. I cannot however get it to work.

I have been sent a link from Orange which lets me login but it just says i need to upgrade to panther (which i have) to get swapables.

I have looked on the website and only two will work with my phone (lumia 920) deezer and russel grant. The only one im interested in is Deezer but am wondering if there is something im doing wrong or is it a case of dealing with orange customer services?
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  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    socmwils23 wrote: »
    I have a contract with Orange which apparently allows me use of two of their swapables. I cannot however get it to work.

    I have been sent a link from Orange which lets me login but it just says i need to upgrade to panther (which i have) to get swapables.

    I have looked on the website and only two will work with my phone (lumia 920) deezer and russel grant. The only one im interested in is Deezer but am wondering if there is something im doing wrong or is it a case of dealing with orange customer services?

    are you on a sim only contract?
    Im on a panther sim only.
    So whilst they list Panther,it doesnt include sim only
  • socmwils23
    socmwils23 Posts: 186 Forumite
    No im on panther 31 in a 24 month contract.
  • Tony5101
    Tony5101 Posts: 1,589 Forumite
    1,000 Posts Combo Breaker
    edited 4 January 2013 at 8:36PM
    What type of handset do you have?
    Also..if you've recently upgraded from a different orange tariff, your swappables will only become applicable from the start of the next billing cycle.

    Edit....sorry.. must learn to read posts correctly!
    I know that Deezer recently updated their WP app so that it is WP8 compatible, but that's their own paid for service. I don't know whether there is a special 'Orange' version.
    I've only ever used the app on android, but there's a problem with it anyway, as its eating its way through people's data allowances. Bearing this in mind, I think you're going to be best off trying to deal with Orange, otherwise you could get into problems getting your data costs back.
  • socmwils23
    socmwils23 Posts: 186 Forumite
    Ill have to decide if its worth a call to orange customer services. Deezer seems identical to nokia music so its not like im missing out on much. I think whats bugging me more is that im entitled to them and they dont work. Im a sucker for wanting everything im entitled too even if i dont want it if you get my drift.
  • socmwils23
    socmwils23 Posts: 186 Forumite
    Just an update. After going round the houses with orange customer services with each level telling me they can get it to work then failing i have been told that swapables are not compatible with the nokia lumia 920.

    There website states different as shown here:

    http://pantherplan.orange.co.uk/how-to-get-swapables

    Does anyone think it is worth a complaint to Orange to see if they will provide more data on the contract to cover the streaming of music? I suppose you dont ask you dont get rule applies.
  • eljapo4
    eljapo4 Posts: 126 Forumite
    Part of the Furniture Combo Breaker
    I too am having trouble getting one of my swapables to work. I have a Samsung Galaxy S3 Mini and the 2 swapables I have are the Sky TV and The Games swapable. The Games swapable entitles me to 2 free games per month, but so far this month I have been unable to download my 2 free games. I'm getting this error: There is a technical problem, please try again later: Reference MW01.

    I've tried ringing CS on a couple of occasions but they don't seem to know what the problem is, and any requested call backs I've asked for have failed to happen.

    Anyone else experiencing this issue with the Games swapable?
  • eljapo4
    eljapo4 Posts: 126 Forumite
    Part of the Furniture Combo Breaker
    just an update on my particular issue re the Games swapable. The 3rd CS adivsor I spoke with suggested I text SWAP to 247 to get the orangeworld swapable link and try to download the games via that - it worked so my son will be delighted I now have Spiderman and Batman for him to play with
  • eljapo4
    eljapo4 Posts: 126 Forumite
    Part of the Furniture Combo Breaker
    Also i think dialling 439 gets you through to the Orange Technical Dept who may be more help that a CS advisor
  • Joined Orange 13th July 2013 on the Panther contract - Swapables seems to be a complete mystery to the Orange CS team. I have made many calls to the 150 and been transferred to the Technical team for diagnostics to no avail. I am so frustrated with Orange and the fact that I have been sold a product that they cannot deliver on. They have even admitted that it is a known fault and are dealing with this on a customer by customer basis. There are four of us on Orange in this house - I think we will be voting with our feet!!
  • Earthworm
    Earthworm Posts: 529 Forumite
    I have deezer on my Lumia 920. It works. When is your billing date? I had it both through Orange and EE.
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