Cancelling Sky

Shonar0612

Hi everyone

I have been a sky customer since 2010 but every time i move its been a new 12 month contract! I have sky talk tv and broadband. When I moved in to my current property in Feb last year the house was just a new build and it took sky until May to connect me. Having just called sky then say that my contract wont end until May this year. I am moving back to my parents at the end of the month and have asked if i can cancel there reply is I either need to take it ( my parents already within a contract with sky so can't do that ) or keep the direct debit and keep paying for sky I wont be using, very annoyed to say the least if there anything I can do?

Jimx26

Not if you are still in contract.

You can cancel but will have to pay the early cancellation fee.

keithrgj

why are you being told every time you move its a new contract

after 12 months you will just go onto a 30 day rolling contract, if you move then all that you would be liable for are any installation costs, not the whole package

Shonar0612

That is what I would like to know the first time I agreed as wanted to stay with Sky anyway then the second time I knew I was still within the contract then the last time I moved i took TV with me and wasn't told a new contract, i didn't have sky for 3 months due to being a new build and BT time on connecting the line. When I spoke to someone today they told me the TV is ALSO in contract until May! I am just so confused as to what is right or wrong. Surely if he knows I have been a customer since 2010 then who in the right mind has a 3 year contract?!!

macman

You don't have one contract, you have two or more (one for TV, one for phone, one for broadband etc). If the last move involved a new line provision then that always starts you on a new 12m line rental contract.
Sky pay all the costs of the home move but expect a new minimum term in return.
Would you expect Sky to install you a new line at a heavily subsidised prce and then allow you to leave the next month?