vodafone problems

vodkachick68

Hiya

I am currently on contract with vodafone and am having problems receiving texts,making phone calls and accessing the internet. I have been on the phone so to them so many times this week and still the issues have not been resolved. I have also been hearing of numerous people in my area that they are also experiencing the same problem. Apparantly there is a problem with the 3G mast? When i mention this to vodafone they say that there isn't a problem in my area. I am now on 2G and still cannot access the internet at all as the signal is rubbish! I have got to the stage where i feel like cancelling the contract and moving elsewhere! I feel as tho i am paying for something and not getting it!

Any help would be gratefully recieved:D

smartphone

There is a Voda company representative that appears on here...might be worth messaging them and seeing if you get a better response

Vodafone

Hi vodkachick68,

Thanks for making me aware of your concerns.

In order for us to assist you further I'd recommend following the guidance in our Network Issues thread which can be found in the Network section of our eForum. Unfortunately, I'm unable to link you to it due to posting guidelines company representatives are obliged to follow.

In the event that you'd like to discuss matters further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Thanks,

Lee

Web Relations Team

Vodafone UK