MSE News: Royal Mail fails to deliver Santa letters on time, leaving kids upset

nopms

i have worked at royal mail for the last 2 years as a christmas casual and a lot of the casuals dont know what they are doing or cant be bothered please dont quote me on this

custardy

tony_one wrote: »

i wouldn't bother with letters from santa by royal mail they would probably charge you £1.19 saying the letter was over size. we sent four cards to family the same size and weight,3 got delivered the other one had to pay £1.19 because the first class stamp we put on was not enough rate yet the others got through. i have heard there was a few people had the same problem. i don't think i will bother next Christmas.

did you hear about the change in pricing structure some 6 years ago? yes its someone else's fault you underpaid the postage................

keithrgj

I do not want to put doom and gloom but this has been going on for the last 2 years. In the last 12 months with these efficiency revisions in delivery offices have made things much worse.

Ask why parcels are still stacked in delivery offices waiting to be delivered

why normal delivery rounds cant be completed because they are to big

why not enough staff or even vehicles to do the deliveries

these santa letters were done by staff whose duty was to make kids happy. That same person went through badly addressed letters in the delivery office to get them delivered.

This no longer happens as royal mails view is that it makes no revenue

stuff customer service now

alexanderalexander

tony_one wrote: »

i wouldn't bother with letters from santa by royal mail they would probably charge you £1.19 saying the letter was over size. we sent four cards to family the same size and weight,3 got delivered the other one had to pay £1.19 because the first class stamp we put on was not enough rate yet the others got through. i have heard there was a few people had the same problem. i don't think i will bother next Christmas.

Were your cards actually under the standard letter size then? If not, then as the other poster pointed out it's not the Royal Mail's fault that you underpaid the postage -- and you were lucky that they only caught one.

nopms

also santa letters actually go to belfast to be delt with god only knows why cant they be delt with in the uk

custardy

nopms wrote: »

also santa letters actually go to belfast to be delt with god only knows why cant they be delt with in the uk

because they are live mail, and only one office in the UK is legally allowed to open mail

Jules2012

This is the saddest story I have ever heard. People thinking the Royal Mail would deliver mail on time.

alexanderalexander

nopms wrote: »

also santa letters actually go to belfast to be delt with god only knows why cant they be delt with in the uk

Belfast is in the UK....

wyattknight

The 'service' from Royal Mail is not free. It demands one first class stamp per child. Therefore all the undeliverd letters we sent at a cost to the customer and Royal Mail benefited by selling more stamps and then having them returned. What happened to these stamps? Sold on for a second time?

custardy

wyattknight wrote: »

The 'service' from Royal Mail is not free. It demands one first class stamp per child. Therefore all the undeliverd letters we sent at a cost to the customer and Royal Mail benefited by selling more stamps and then having them returned. What happened to these stamps? Sold on for a second time?

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