Somerfields?

safesound

imahappyguy wrote: »

why should the customer have to check the receipt ,somerfield should not be making so many mistakes .somerfield is a joke ,i have to shop they as it's the only supermarket close to ware i live.and have you tried going back to tell them they have made a mistake ,you have to wait again ages to get served and then they take 10 mins to go and check .somerfield =joke joke joke

Firstly you dont *have* to shop there, lots of supermarkets have a delivery service, you could buy online, or you could ask someone else to shop for you/take you with them when they shop elsewhere. Theres always other options. That being said I'm sorry you feel that way about your local store. If you write a letter to your local manager explaining specific problems I'm sure he'd be more than happy to sort it out for you. I agree that mistakes shouldnt happen, but we do live in the real world and unfortunately not everyone is perfect or even good at their job. In my store (Yes, I am an employee) there is often price problems eg. offers not going through, over charging etc on the day of "change over" (When the new offers start/old offers end) but as the system is supposed to be automated we have to rely on the staff/customers noticing the errors in order to manually fix them. Its not a big conspiricy to make the customer pay more, its a glitch in the till software or the regional distribution staff being lazy. It happens in ALL supermarkets, just think how popular the Tesco R&R policy was and that relied on exactly the same problem.

kickstart_3

I agree with imahappyguy The Sommerfields near my mum is exactly the same (mebbe its the same one ?) Ok so you cant expect it to be perfect , but the amount of times a price has gone through wrongly , to the extreme that the staff just 'tut' now when it happens , no apology when overcharged, a long wait for a refund , and as for the manager well the attitude is just the same ..if one can ever be found as they are always doing something far more important than to deal with a customer complaint, so it usually gets left to one of the 'understudies' who really cba!

teedy23

I,m with Happy and Kickstart on this one. And to say "you dont have to shop there" is not, I hope, the way to deal with your customers. I,ve had this sort of thing in Sommerfield before, they are just not interested in customer satisfaction in some stores. Your treated as a pest if you coplain about an overcharge or take back faulty goods. I took back a cereal once under the disatisfaction banner as advertised on the pack, it was horrible stuff, and was treated like a criminal. S/a went to manager, who said there was too much out of the pack, when she came back that I told her 3 bowls of cereal is what had been used, I tracked her back to manager and gave him a rolliking, "your getting your money back" he said so thats ok then eh. Not good enough by half

mhoc

My Dads kwik save was replaced with a Somerfield, prices are dearer but the choice is better. It had free deliveries when it first opened which was excellent as about 60% of those living on that estate were elderly - on my Dads road the average age is 75, the eldest is over 90! This they have now stopped home delivery so I take him every few weeks to stock up on heavy items like squash, soap powder, loo paper etc

They have more reductions now but you do have to look for them and I just use it for their special offers

Mary

Also give Somerfield five old carrier bags and they will give you a free bag for life saving the planet and 10p :rotfl:

imahappyguy

safesound wrote: »

Firstly you dont *have* to shop there, lots of supermarkets have a delivery service, you could buy online, or you could ask someone else to shop for you/take you with them when they shop elsewhere. Theres always other options. That being said I'm sorry you feel that way about your local store. If you write a letter to your local manager explaining specific problems I'm sure he'd be more than happy to sort it out for you. I agree that mistakes shouldnt happen, but we do live in the real world and unfortunately not everyone is perfect or even good at their job. In my store (Yes, I am an employee) there is often price problems eg. offers not going through, over charging etc on the day of "change over" (When the new offers start/old offers end) but as the system is supposed to be automated we have to rely on the staff/customers noticing the errors in order to manually fix them. Its not a big conspiricy to make the customer pay more, its a glitch in the till software or the regional distribution staff being lazy. It happens in ALL supermarkets, just think how popular the Tesco R&R policy was and that relied on exactly the same problem.

when they is a change over day why does,nt a member of staff go round and check to make sure the offers are on .it is not like loads are on offer it would take them a coulple of hours max. i to have complained to the manger and like the above posts they do not care and they treat you like a crimmal . . You say it happens in all supermarkets ,it may but it is no ware near as bad as somerfield and the likes of tesco ,asda are great about it .if it happens to me again im going to go and complain to trading standards.:mad:

safesound

teedy23 wrote: »

I,m with Happy and Kickstart on this one. And to say "you dont have to shop there" is not, I hope, the way to deal with your customers.

I was just pointing out that if the service was as attrocious as I'mahappyguy was saying then he *does* have other options as he seems to be suggesting that he couldnt shop elsewhere.

teedy23 wrote: »

I,ve had this sort of thing in Sommerfield before, they are just not interested in customer satisfaction in some stores. Your treated as a pest if you coplain about an overcharge or take back faulty goods. I took back a cereal once under the disatisfaction banner as advertised on the pack, it was horrible stuff, and was treated like a criminal. S/a went to manager, who said there was too much out of the pack, when she came back that I told her 3 bowls of cereal is what had been used, I tracked her back to manager and gave him a rolliking, "your getting your money back" he said so thats ok then eh. Not good enough by half

I'm sorry to say I'm not surprised. I've worked in many retail companies both food and non-food and I have to say that Somerfields is the least interested in customer satisfaction (Iceland and Boots are the most btw). Personally I go above and beyond the job speck and have been called on it by management more than once.

All I can say is that I'm sorry your stores are not up to the standard that customers deserve and that you dont have more staff that can actually do their job. Its Somerfield who will lose out in the end.

ZIZA

Must say I must be very lucky where I live as my local Somerfield is, on the whole, very good. The staff are helpful and courteous and they have a very
good selection of fruit and veg and reductions on stuff near its sell by date.
Their products also often come out top in taste tests in magazines