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Got a refund without having my receipt
JethroUK
Posts: 1,959 Forumite
Took a faulty chainsaw back to Argos but I couldn't find my receipt
Guy said "Have you got a receipt?"
I said "I lost it - but have my debit card"
he said "You need a receipt"
I happened to look up and see the returns notice right next to him (he was on the service desk)
but on that notice it doesn't mention "a receipt", it says I need "proof of purchase"
"and?"
"well I can prove I bought it here not 3 days ago"
"how?"
"well i reserved it on # day at # time - the reservation number is on my mobile and you will have a record of the reservation number"
"but that just proves you reserved it"
"but I came in a bought that same reservation - with this debit card - you should be able to trace that reservation number to the purchase, and then to my debit card number"
he looked on his checkout till and found it (took him less than one minute - in fact about 20 seconds) - compared my debit card number (last few digits anyway)
"thats fine"
gave me a refund on that card
Guy said "Have you got a receipt?"
I said "I lost it - but have my debit card"
he said "You need a receipt"
I happened to look up and see the returns notice right next to him (he was on the service desk)
but on that notice it doesn't mention "a receipt", it says I need "proof of purchase"
"and?"
"well I can prove I bought it here not 3 days ago"
"how?"
"well i reserved it on # day at # time - the reservation number is on my mobile and you will have a record of the reservation number"
"but that just proves you reserved it"
"but I came in a bought that same reservation - with this debit card - you should be able to trace that reservation number to the purchase, and then to my debit card number"
he looked on his checkout till and found it (took him less than one minute - in fact about 20 seconds) - compared my debit card number (last few digits anyway)
"thats fine"
gave me a refund on that card
When will the "Edit" and "Quote" button get fixed on the mobile web interface?
0
Comments
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Took a faulty chainsaw back to Argos but I couldn't find my receipt
Guy said "Have you got a receipt?"
I said "I lost it - but have my debit card"
he said "You need a receipt"
I happened to look up and see the returns notice right next to him (he was on the service desk)
but on that notice it doesn't mention "a receipt", it says I need "proof of purchase"
"and?"
"well I can prove I bought it here not 3 days ago"
"how?"
"well i reserved it on # day at # time - the reservation number is on my mobile and you will have a record of the reservation number"
"but that just proves you reserved it"
"but I came in a bought that same reservation - with this debit card - you should be able to trace that reservation number to the purchase, and then to my debit card number"
he looked on his checkout till and found it (took him less than one minute - in fact about 20 seconds) - compared my debit card number (last few digits anyway)
"thats fine"
gave me a refund on that card
Well done, thanks for letting people know so that they can try that if they have the same problem!0 -
LOL what a jobs worth
Well done on getting your refund and remaining polite (assuming the transcript is unedited of course
) 0 -
LOL what a jobs worth
Well done on getting your refund and remaining polite (assuming the transcript is unedited of course)
It went down quite well - nobody got excited - all done a dusted in about 10 minutes
thought i would post as my wife said no way ill get my money back without the receipt :TWhen will the "Edit" and "Quote" button get fixed on the mobile web interface?0 -
It was faulty and you did have proof of purchase, you were entitled to a refund. Try doing that again if you paid in cash, it would be a different outcome.0
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surely this is a praise, warning, vent?0
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Had to take a iPod dock back to B&M and didn't have the receipt. After a minor bit of erring and umming, they accepted it based on seeing my bank statement on my phone app!One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0
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Id agree if it was general advice, Maybe the thread title should specify the advice relates specifically to Argos.0
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