Paid JDSpots by paypal not allowed to return goods to shop

an1179

Hi

I bought a t-shirt for my son on JD Sports. I did a search for Men / Polo shirts / Medium ad chose a tshirt ordered another item then paid using paypal.

My husband wrapped the t-shirt as it was Xmas present. When my son opened the t-shirt on xmas day it was discovered that the t-shirt was actually a child's medium age 10/11yr.

JD Sports have stated I cannot return the item to store for a refund because I paid by paypal. Apart from being mis-sold a tshirt I am now expected to pay £3 for a refund of a £8 item.

I have been talking to JDSports on Facebook but cannot get anywhere with them

brettcta

it's because it's possible that you could claim a 2nd refund through paypal, therefore putting jd sports out of pocket.

i'm not for one minute saying you'd do that, but that's probably why they won't let you

System

It's not really mis-sold. I would be surprised if the item description made absolutely no reference to the fact it was a children's shirt.

I suspect you're going to have to pay the £3

shaun_from_Africa

If the shirt was misdescribed then the retailer should be paying for the return costs, but actually getting them to agree to do this is a different matter.

As it is just a sizing issue, why not see if they will allow you to return the shirt to a store and exchange it for one that will fit.

visidigi

an1179 wrote: »

Hi

I bought a t-shirt for my son on JD Sports. I did a search for Men / Polo shirts / Medium ad chose a tshirt ordered another item then paid using paypal.

My husband wrapped the t-shirt as it was Xmas present. When my son opened the t-shirt on xmas day it was discovered that the t-shirt was actually a child's medium age 10/11yr.

JD Sports have stated I cannot return the item to store for a refund because I paid by paypal. Apart from being mis-sold a tshirt I am now expected to pay £3 for a refund of a £8 item.

I have been talking to JDSports on Facebook but cannot get anywhere with them

I'm afraid, unless your receipt says adult Medium on it then this would be down to you, no matter what you searched for I am afraid...

unholyangel

shaun_from_Africa wrote: »

If the shirt was misdescribed then the retailer should be paying for the return costs, but actually getting them to agree to do this is a different matter.

As it is just a sizing issue, why not see if they will allow you to return the shirt to a store and exchange it for one that will fit.

Probably because kids polo shirts are probably cheaper than adult mens? Not to mention the zero rating tax wise

accyuklad

open a case with paypal or just resell it

Enfieldian

You have a copy of the email confirming your order for an adult size, of course?

miduck

Enfieldian wrote: »

You have a copy of the email confirming your order for an adult size, of course?

I've had a look at the website (there's more info on FB about it), and having looked at the cached version of the page and the current one, JD Sports have changed the listing from S/ M/ L etc to 10/11 years and so on. That says to me they know they have messed up.

deanos

Clearly states on there site you cant refund to a store when using paypal , quite a few places have this rule

I've paid by PayPal, can I still return my order to a store?
We are unable to refund or exchange orders paid by PayPal back in store. You will need to return the order to us at the following address.

JD Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4FW

terra_ferma

accyuklad wrote: »

open a case with paypal

They'd still have to return it at their expenses.