paypal. taking money without my consent.

bazzaffc

at the beginning of august i sold a festival ticket on ebay. the buyer paid with paypal. he recieved the ticket , went to the festival and left me excellent feedback on ebay a few days later.
in early november i got an email from paypal saying there was a problem with the transaction and that they have taken £152 from my paypal account pending an investigation ( this can take up to 72 days). i supplied paypal with all the relevant details. apparently the buyer has denied recieving the ticket..or something similar.
i have today recieved an email from paypal stating they are taking 148.00 from my bank account to bring my paypal account out of the red. i was in the red due to the money being taken by paypal back in november. i have written to Paypal, and spoken to them on the phone and made it clear they are not to take anything from my account without my authorisation. they have obviously ignored this.
where do i stand legally?
can they take the money from my account without my say so?
what can i do to fight my corner?

thanks for taking time to read this and i thank you in advance for any help you may be able to give.

regards

barry

morganedge

I think they CAN take money from your account without your say so.
I think when you open an account with them, this is part of their terms+conditions, and is the reason my dad refuses to open an account with them. They can do what the hell they like.

However, i'd be more interested in fighting it from the perspective of getting your money back due to the fact that the buyer did recieve the tickets and left positive feedback. Have you spoken to ebay? And the buyer?

mcjordi

might be best to post on the ebay board.. as more experienced bods on there..

but can you prove he got the ticket ie tracking etc?

CBN

You have the buyer's address, right? Pop round and discuss it with them.

soolin

Firstly what sort of claim is it as that makes a difference. If it is an ITem not received claim then you need proof of delivery to the address that PayPal gave you. That would need to be uploaded in the dispute.

If however it is a fraudulent use of a card or bank claim then you need proof of posting and again you need to have that uploaded in the dispute console.

Other criteria are required for seller protection, like sending within 7 days etc.

QuackQuackOops

soolin wrote: »

Firstly what sort of claim is it as that makes a difference. If it is an ITem not received claim then you need proof of delivery to the address that PayPal gave you. That would need to be uploaded in the dispute.

If however it is a fraudulent use of a card or bank claim then you need proof of posting and again you need to have that uploaded in the dispute console.

Other criteria are required for seller protection, like sending within 7 days etc.

For an experienced user and someone who is trusted on here you often give wrong advice or advice that does not fit what has been asked.
There is no Ebay dispute console to enter anything in to. It isn't an Ebay claim.
It's a reversal/chargeback.

steveE2

QuackQuackOops wrote: »

For an experienced user and someone who is trusted on here you often give wrong advice or advice that does not fit what has been asked.
There is no Ebay dispute console to enter anything in to. It isn't an Ebay claim.
It's a reversal/chargeback.

Might help if you actually read soolins post,there is no mention of ebay in that post at all and the advice given is correct for a Paypal dispute.

QuackQuackOops

steveE2 wrote: »

Might help if you actually read soolins post,there is no mention of ebay in that post at all and the advice given is correct for a Paypal dispute.

It isnt a Paypal dispute either.
Might help if everyone reads the opening post.

antrobus

QuackQuackOops wrote: »

It isnt a Paypal dispute either.
Might help if everyone reads the opening post.

You mean this bit:-

bazzaffc wrote: »

at the beginning of august i sold a festival ticket on ebay. the buyer paid with paypal. ...

Or the bit at the top of the thread that says:-

paypal. taking money without my consent.

DJ_MPH

As a frequent user of ebay and paypal I have always been under the impression that provided you have proof of postage (which is free) then you have fulfilled your role as seller with regards to missing items (unless the postage options specifically noted it would be sent by recorded delivery). If the item goes missing after you posted it, their quarrel lies with royal mail, not you.

Having also used the paypal dispute centre they seem to be reasonable. Have you contacted them explaining that it is evident the buyer received the tickets due to the positive feedback given?

gayleanne

I would stop all direct debits that are with your bank and paypal, once stopped in your bank they can not take the money. It is even easier if you bank online.