Price promise problem

pembulls

I bought a TV on the 18th of December from a well known retailer , the retailer had the TV advertised on their website twice
1) was TV and free sound bar and £20 worth of films for £1299
2) was TV on its own for £1299
I went to their local store to me and bought the TV with the free sound bar and films and the TV was delivered on the 19th .
I was told in store that if the price drops within 7days that they would refund the difference, and that the sale started on the £24 of December.
On the 24th the price dropped by £300 on the TV , but they also dropped the free sound bar and films deal.

Today I went into the store and asked for the refund , only to be told that they would refund the £300 , but they would charge me for the sound bar(£150) as this deal is no longer available.
What I want to know is can they do this as the sound bar was a freebie anyway, or am I expecting to much here.

arcon5

Sounds fair to me.

pembulls

arcon5 wrote: »

Sounds fair to me.

Even though the TV was advertised when I bought it with and with out the sound bar for the same price.

peachyprice

Sounds like they reduced TV only deal No. 2 but not the TV/soundbar package deal No.1. If you'd have bought the TV only you may have stood a chance of getting the £300 off.

SuperHan

Yep. They price promise the DEAL. If you bring back the soundbar and dvds unopened, I'm sure they'll honour the price drop...

pembulls

OK thanks everyone , maybe I was expecting to much , sometimes you just need other people to tell you :beer:

starrybee

But you could still get the £300 off and pay back the £150, so you're still saving £150 which is better than nothing?

pembulls

I did take the £150 but just wondered if I should have pushed for the £300

somethingcorporate

No, and since the price drop was not on the deal they could completely have refused to refund anything if they wanted to be really difficult.

I think this seems like a decent result.

unholyangel

pembulls wrote: »

Even though the TV was advertised when I bought it with and with out the sound bar for the same price.

But it was also advertised at £1299 :P

Essentially the price drop promise is something afforded to you as a contractual right rather than a statute one. Which means they can attach whatever (more or less) T&Cs they want to it.

As others said though....still a saving of £150 which is more than 10%

pembulls

Sounds like I did ok getting £150 back then , I wasn't sure so I thought I would ask , thanks for all your advice ,I feel better now I felt a bit short changed earlier.