Sky at their Best (not)!!

TeeMac67

Ordered multi-room Sky for my sons Christmas - ordered on 4 December and arranged for engineer to come on 28th December as it was a Christmas pressie and did not want installed until after xmas - Sky engineer arrived and rigged up cable from dish to room and asked for viewing card - surprise, surprise - this had not arrived - phoned sky who confirmed that it was only sent 2 days ago - engineer confirmed that all I needed to do was activate viewing card and I would be good to go!
Viewing card arrived, phoned Sky who asked if the telephone cable was input - being a techno-phobe I was not aware and have never been made aware that this was necessary - informed Sky that the engineer had not so much as mentioned any telephone cable being required - 55 mins later on phone to Sky - they said "sorry" - not sure why this happened. Have now arranged for another engineer to come out - another day required sitting in waiting and another day without my sons christmas pressie - Maybe I should have known this was required but hey! thats not my job - is that not a bit like making a cup of coffee and forgetting to put coffee in the cup! What a joke! I await a response from the complaints team.
Don't think I should have to pay the £60 charge for the engineer when he clearly did NOT DO HIS JOB!!

TeeMac67

Scam?? Its Sky multi-room - no scam there - just poor service!

miduck

Are you honestly not capable of connecting the Sky box to the phone socket?

TeeMac67

Perfectly capable, but why should I buy an extension lead, clips and run the cable round doors and skirting boards when I have paid for it to be done by Sky!!!!!!!

miduck

TeeMac67 wrote: »

Perfectly capable, but why should I buy an extension lead, clips and run the cable round doors and skirting boards when I have paid for it to be done by Sky!!!!!!!

If that's your attitude then you deserve to be billed for the service call. Did you not arrange for the box to be installed close to a socket?

Stephb1986_2

Don't get me started on Sky...

We had sky installed in June since then we've had nothing but problems the phone keeps dropping calls and interruppting them. We can't get the internet upstairs or in the back garden.

We've complained about this from day 1 still 6 months later we have the same problem we've had people tell us to take butter knifes to the master socket which is behind a huge corner sofa. We've had people give us fake log in numbers and then not ring back. We've had openreach engineers at our door at 7am.

We've had a new router, new filters etc etc and the problem still keeps happening, we had to get a bloke out to move the router because the sky man put the router in a wooden tv unit. We then had to have him back out to go through all the trouble shooting with someone technical on the phone. When it was originally installed the openreach guy said that there was a problem with the line and that he really shouldn't do this but he would run a extension cable round the room for £50 so far it's cost £200 for these blokes to come and do this. We spoke to someone technical who said he would make the internet free for us then downgraded us without telling us even though we pay for unlimited and it was at the start of the month where we had just paid for the unlimited.

In the end I found the email address for the MD and emailed him we've been dealing with another lady for the last fortnight. Just after she had taken over someone sent out a "deadlock" letter saying there was no more they could do with us. The lady we're dealing with had no clue this letter was sent out and has now give the person who has sent the letter a talking to.

If I was you I would get it taken out now before it was even installed.

TeeMac67

miduck wrote: »

I like you!



If that's your attitude then you deserve to be billed for the service call. Did you not arrange for the box to be installed close to a socket?

I have been billed and paid £60 and the job has not been done!! How can you install a box next to a socket when it is in a completely different room - I did not ask to be ridiculed on this, just venting my frustration.

Hazel_

If you read the T&Cs for multiroom, It says it is the customer is required to have an operational phone socket.

Post 2 of http://forums.digitalspy.co.uk/showthread.php?t=1510720 sums it up pretty well

Both boxes "should" be connected

Sky would say that the onus is on you to provide a phone point to plug the box into. After all you know that it's a requirement under the T&Cs

Some engineers if it's just a few metres along a wall will put in a longer cable if they have them.

Others will have their own long cable that they will connect up to do the install call back and then take their own cable away with them again.

Basically it depends on which engineer you get and how practical running phone cable actually is.

Azari

Hazel_ wrote: »

If you read the T&Cs for multiroom, It says it is the customer is required to have an operational phone socket.

Post 2 of http://forums.digitalspy.co.uk/showthread.php?t=1510720 sums it up pretty well

Why not read a little further on in that thread?

In the very next post a qualified Sky installer corrects the errors you quoted.

If Sky intended that customers needed to have a physically adjacent socket they are quite capable of saying so. All they say is that one must be 'available' and (as stated in the next post) engineers are allocated time for running the necessary extensions.

OP, sorry that you seem to have been saddled with one idiot who won't take your problem seriously and someone who is quoting completely incorrect advice from another site.

TeeMac67

Hazel_ wrote: »

If you read the T&Cs for multiroom, It says it is the customer is required to have an operational phone socket.

Post 2 of http://forums.digitalspy.co.uk/showthread.php?t=1510720 sums it up pretty well

And the customer DID have an operational phone socket.
What it doesn't say is that the customer must remind the Sky Engineer that he needs to link the sky box to the phone socket - this is not my responsibility to ensure he is doing the job he is paid to do and which I have paid Sky to do.
Would you get out your T&C's prior to a qualified engineer visiting your property to ensure they are doing their job properly.

Jimx26

TeeMac67 wrote: »

Normally an excellent option, however, suffering from whooping cough and gastroentiritis with double vision, reading is a tad difficult. He just wanted to try and listen to and watch a little sport whilst recovering.

How will he watch it with double vision? Or did you tell him you got him another tv as well?

I would also change dr's if he has had symptoms since 4th December.