Faulty Sat Nav - Section 75 Claim

mum2one

I had a similar prob a couple of yrs ago with a Garmin, - it wasn't picking up routes, in foreign language, whole saga - been factory reset and did the same, I have a Ford, dad has a vauhxhall, and mine and his sat nat side by side, mine was spot on his dodgy, We ended up getting our local newspaper involved - the consumer department, (can't remember if it was Comet or Currys) there customer service was disgusiting..

As soon as a photo appeared of me holding the Sat Nav with the shop in the background, - we soon got a full refund.

If push comes to shove would you be able to go via financial obsbumen if the credit card company won't play ball. Maybe the threat might be enough to get something done x

belbo_bagins

Apologies for the delay in replying. Have been away.

Dabooka wrote: »

Just a note, but if the Fords both have the heated windscreen option, they play havoc with satnavs.

Does it work out of the car or maybe in someone else's?

Thanks for the idea. Heated windscreen was definitely off. However the previous TOMTOM had no issues at all in the same car.

chanz4 wrote: »

How much was it? Also if you complain to tomtom again , you may just find they upgrade you like they did with me a few years back

It was ~£120. I think I am going to try pursue the credit card company, as it remains faulty.

mum2one wrote: »

I had a similar prob a couple of yrs ago with a Garmin, - it wasn't picking up routes, in foreign language, whole saga - been factory reset and did the same, I have a Ford, dad has a vauhxhall, and mine and his sat nat side by side, mine was spot on his dodgy, We ended up getting our local newspaper involved - the consumer department, (can't remember if it was Comet or Currys) there customer service was disgusiting..

As soon as a photo appeared of me holding the Sat Nav with the shop in the background, - we soon got a full refund.

If push comes to shove would you be able to go via financial obsbumen if the credit card company won't play ball. Maybe the threat might be enough to get something done x

Ouch. Hopefully mine won't be quite as painful. If it is, it will be with either TOMTOM or Halifax directly now that Comet has gone. Hopefully, like you say, the ombudsmen will be able to help if it gets to that point!

grumbler

belbo_bagins wrote: »

....Heated windscreen was definitely off.

I think it doesn't matter whether it is on or off. It's the conductive layer that 'plays the havoc'.

dazza.mk

dalesrider wrote: »

S75 is not just a cop out for people to get their money back. Halifax are right you have to try and resolve the issue 1st.
Other wise how can you prove breech of contract or missrepresentation.

OP wouldn't need to given its within 6 months of purchase under SOGA burden of proof is on the retailer (or credit card company if held jointly liable due to Section 75) to prove that the fault is due to misuse or similar rather than a manufacturing flaw.

ILW

grumbler wrote: »

I think it doesn't matter whether it is on or off. It's the conductive layer that 'plays the havoc'.

That is correct.
You can usually get a special aerial for the sat nav to overcome this problem.